Associate Technical Support Analyst

7 days ago


Hyderabad, Telangana, India Calyx Full time
We're on a mission to change the future ofclinical research. At Calyx, we help thebiopharmaceutical industry bring medicaltreatments to the market, faster.
Our mission is to change the worldbut to do this, we need people like you.

Apart from job satisfaction, we can offer you:

HEALTH:

  • Medical plan for you and your dependents.
  • Personal Accident Insurance
  • Life Insurance
  • Critical illness cover

WEALTH:

  • Salary structure and Flexi basket
  • Provident fund of 12%
  • Gratuity schemeYOURSELF:
Internal growth and development programs & trainings

Job Summary:
The Associate Technical Support Analyst role is to provide excellent customer service whilst resolving technical incidents of requests raised by end users who are using the business systems

Key Responsibilities:

Key Accountabilities:
Problem ManagementInvestigates problems in systems, processes and services.
Assists with the implementation of agreed remedies and preventative measures.
Incident ManagementFollowing agreed procedures, identifies, registers and categorises incidents.
Gathers information to enable incident resolution and promptly allocates incidents as appropriate.

Maintains records and advises relevant persons of actions takenCustomer Service SupportActs as the routine contact point, receiving and handling requests for support.

Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
Contributes to creation of support documentation.
Ensure all tracking and quality metrics are consistently achievedRelationship ManagementImplements stakeholder engagement/communications plan.
Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Helps develop and enhance customer and stakeholder relationships.
OtherCarryout any other reasonable duties as requested.

Experience:
Technical service backgroundExperience using tools to communicate progress to StakeholdersExperience of regulated environments (GxP, Financial, etc...)
or relevant testing experience from another domain that is transferableUnderstanding of Agile methodologies (preferably Scrum), UML, Object Orientated, DataModeling, Process Modeling and/or other development methodologiesExperience of working in and knowledge of the life sciences sectorSolid Professional experience in the same or very similar roleCustomer service experienceITIL awarenessTechnical Helpdesk experienceEducation:

Bachelor's Degree in a technical discipline (Maths, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experienceEnglish: FluentITIL V3 CertificationCome as you are.

We're proud to be a Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.



  • Hyderabad, Telangana, India Calyx Full time

    We're on a mission to change the future ofclinical research. At Calyx, we help thebiopharmaceutical industry bring medicaltreatments to the market, faster.Our mission is to change the worldbut to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: Medical plan for you and your dependents. Personal Accident...


  • Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

    At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring...


  • Hyderabad, Telangana, India Oracle Full time

    Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable...


  • Hyderabad, Telangana, India Gainsight Full time

    Job OverviewIn the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Gainsight's software product. In assessing and resolving end­user questions you will deliver world­class technical and application support to Gainsight's dynamic and growing customer...


  • Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

    At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring...


  • Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

    At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring...

  • IT Support Analyst

    1 month ago


    Hyderabad, Telangana, India Qualcomm Full time

    Company:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group > IT Support AnalystGeneral Summary: 'Responsibilities: Act as the primary point of contact for escalated technical issues from analysts. Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other...

  • IT Support Analyst

    3 weeks ago


    Hyderabad, Telangana, India Qualcomm Full time

    Company:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group > IT Support AnalystGeneral Summary: 'Responsibilities: Act as the primary point of contact for escalated technical issues from analysts. Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other...


  • Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Data Analyst

    1 week ago


    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    We are looking for a Technical Data Analyst for the Enterprise Data Organization. The position will wear a combined hat of Data Analysis and Business Analysis for Cloud Based, enterprise grade multi brand Data Analytics platform and require solid Analyst and Technical skill. The candidate will be responsible for working with Business Owner, Product Manager,...


  • Hyderabad, Telangana, India Evernorth Full time

    ABOUT EVERNORTH:Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,we solve the problems others dont, wont or cant.Our innovation hub in India will allow us to work with the right talent, expand our global footprint,...


  • Hyderabad, Telangana, India Evernorth Full time

    ABOUT EVERNORTH:Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,we solve the problems others dont, wont or cant.Our innovation hub in India will allow us to work with the right talent, expand our global footprint,...


  • Hyderabad, Telangana, India NTT DATA Full time

    Job Title: Associate Managed Services Information Security Analyst Company: NTT NTT is a leading global IT solutions and services organisation committed to creating a better and more sustainable future by leveraging people, data, and technology. Are you interested in joining a dynamic team? As the Associate Managed Services Information Security Analyst at...


  • Hyderabad, Telangana, India Qualcomm Full time

    Company: Qualcomm India Private Limited Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: 'Responsibilities: 1. Act as the primary point of contact for escalated technical issues from analysts. 2. Provide advanced troubleshooting and technical support for desktops, laptops, mobile...


  • Hyderabad, Telangana, India Kofax Full time

    Job Level Mid Career Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...

  • Technical Analyst

    1 week ago


    Hyderabad, Telangana, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...


  • Hyderabad, Telangana, India Micron Full time

    Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR52914 ASSOCIATE INFO. SEC. ANALYST - CSOC, GSOJob...


  • Hyderabad, Telangana, India Kofax Full time

    Job LevelChoose OneJob PurposeThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position...

  • technical analyst

    1 week ago


    Hyderabad, Telangana, India Coforge Full time

    Job DescriptionRole Senior Developer / Technical Analyst / Technology SpecialistPosition Senior Software EngineerExperience 6 to 8 Yrs.Job Location-Greater Noida, Mumbai, Pune, Bangalore, Hyderabad, Kolkata & Bhubaneshwar Mandatory Skills: -?6 to 8 Yrs. systems development and Guidewire Rating/Configuration experience?Hands on experience on Rating...