Current jobs related to Associate IS Analyst-Technical Support - Hyderabad, Telangana - F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch
-
Technical Support Lead Analyst
3 weeks ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Position Overview:The Technical Support Advisor...
-
Data Engineer
3 months ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeJob Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...
-
Systems Analysis Associate Advisor
1 month ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Associate Advisor - Agile Product Specialist...
-
Lead Engineer
4 months ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeJob Description:Summary:As a Lead Metadata Engineer, you will play a crucial role in standing up the Enterprise Metadata management platform in our organization. You will bring in your technical knowledge of Data Catalog tools, their features and combine them with your functional knowledge of Data Governance Use cases that are sought after by business to...
-
Product Analyst
2 months ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeThe Product Analyst - POS will have responsibility for supporting the delivery of a digital product that powers INSPIREs technology stack. This position will play a critical role in the delivery of the 12 - 18 month roadmap for our consumer-facing digital solutions.Key responsibilities include the intake and prioritization of consumer and business...
-
Agile Product Management Lead Analyst
2 months ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Agile Product Management Lead AnalystPosition...
-
Software Engineering Lead Analyst
4 days ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Software Engineering Lead AnalystPosition...
-
Sr. Analyst, Financial Systems EPM/ePBCS
2 months ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeSenior Analyst, Financial Systems EPM / ePBCSAs an integral part of the Oracle EPM financial systems team, this role will own the monthly administration and routine maintenance, support the team on continual automation & enhancement, and system initiatives for Oracle EPM systems. This position will closely partner with various finance & accounting teams to...
-
Software Engineering Lead Analyst
4 weeks ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Software Engineering Lead AnalystPosition...
-
Software Engineering Lead Analyst
2 weeks ago
Hyderabad, Telangana, India Evernorth Full timeSoftware Engineering Lead AnalystPosition Overview:The job profile for this position is Software Engineering Lead Analyst, which is a Band 3 Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open...
-
Product Analyst II
3 weeks ago
Hyderabad, Telangana, India TJX Global IT India Full timeAbout TJX:At TJX, is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX Global IT India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to...
-
Technical Product Manager
4 months ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timePosition Overview:The Technical Product Manager / Consultant will specialize in the technical aspects of Guest Communication products such as SFMC, SendGrid, Twilio & etc, SAAS technologies and services. This role involves gathering and translating business requirements into technical designs for the engineering team, collaborating extensively across various...
-
Analyst II, IT Business Support
2 months ago
Hyderabad, Telangana, India Bristol Myers Squibb Full timeRecruiter to addDescription:The Category Strategy Support role is responsible for supporting and collaborating with Category Leads in the development of global category strategies, including buying channels, purchasing policies and managing supplier relationships. This role will execute on category maintenance and analytics (reporting, taxonomy, etc.)...
-
Software Engineering Lead Analyst
1 month ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Software Engineering Lead AnalystPosition...
-
Software Engineering Lead Analyst
3 weeks ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Software Engineering Lead AnalystPosition...
-
Software Engineering Lead Analyst
2 months ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Software Engineering Lead AnalystPosition...
-
Application Development Lead Analyst
1 month ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Application Development Lead AnalystPosition...
-
Systems Analysis Associate Advisor
5 days ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Software Analysis Associate Advisor Sr. BI Analyst...
-
Quality Assurance Analyst III
1 month ago
Hyderabad, Telangana, India TJX Global IT India Full timeAbout TJXAt TJX, is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX Global IT India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to...
-
Application Development Analyst
1 month ago
Hyderabad, Telangana, India Evernorth Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Application Development AnalystPosition...
Associate IS Analyst-Technical Support
3 months ago
At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals.
Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals.
Our talented teams working around the globe bring expertise that's both broad and unique.From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.
Come join us in delivering better outcomes for our clients around the worldAt Franklin Templeton, everything we do is focused on one thing – delivering better client outcomes.
We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge.
Over 12,000 employees working in 34 countries around the world are dedicated to servicing investment solutions for our clients in more than 160 countries.
For more than 70 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.
What is Front Office Desktop Support responsible for?
Front Office Desktop Support provides technology and functional support to internal clients for issues including hardware, operating system, desktop/web applications, mobility, conferencing, and printing.
Our goal is to increase users' ability to self-service, automate contacts, enhance users' experience, and support users in adopting new technologies.
We are the primary customer interface with technology and are responsible for supporting all customer facing technologies.What is the Associate IS Analyst Technical Support responsible for?
Provide desktop support for Franklin Templeton employees. This includes addressing their technical issues, requests, and support of the IT Infrastructure.
This position requires 5 days per week onsite in the office and occasional after hours support for moves and changes.
Provide on-site technical support and customer service as well as remote user support.
Build customer relationships with the senior level employees and administrative support personnel in the office and travel to our other offices in the region.
Address issues that arise within the local office and tickets for local and remote users routed from the service desk.
Provide Audio Visual Support for internal meetings
Provide support for trading and investment management technologies
Supports and maintains effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies and communications infrastructure
The primary value is to provide quick and efficient resolution while minimizing disruption to the customer
Actively participate in team meetings
Ordering and maintaining inventory of IT assets
Project work related to acquisitions and integration of companies
Coordinate and support office moves, and user restacks
Be an active advocate for the customer within IT and with outside technical groups
Escalate issues to the appropriate teams and drive to closure
Manage the ticketing queues to ensure issues are prioritized and actioned
Availability to provide support outside business hours
May include occasional travel to other offices.
Follow company guidelines, processes, and standards.
Working knowledge of office automation products and computer peripherals, like printers and scanners
Ability to perform remote troubleshooting and provide clear instructions.
Set up, maintain, and troubleshoot Microsoft Windows (Win 10 AND Office 2016) desktop, Laptops, and Notebook computers.
Basic Knowledge of ADS, DNS, DHCP configuration.
Handling of Asset management and vendor management
Basic LAN (Network) troubleshooting knowledge.
Outlook, MS Teams, and OneDrive configuration in end client
Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources.
Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support.
Bachelor's or higher degree in computer science or related field
Minimum of 2 to 3 years in a similar fast paced and dynamic environment in the desktop support role
Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
Excellent communication and interpersonal skills
Good problem-solving and critical thinking skills
Ability to actively participate as part of a team as well as work independently
Strong service delivery and customer management skills for local and remote users
Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
Reliable transportation – mileage will be reimbursed when travelling to a non-primary office is required.
Excellent problem-solving and multitasking skills
Experience supporting multiple facets of the business in a corporate environment strongly preferred.
Experience using ServiceNow Ticketing system.
Job Level:
Individual ContributorWork Shift Timings - 9:00 AM - 6:00 PM / 11:00 AM - 8:00 PM /
2:00 PM - 11:00 PM / 9:00 PM - 5:00 AM ISTExperience our welcoming culture and reach your professional and personal potentialOur culture is shaped by our diverse global workforce and strongly held core values.
We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle.
Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.
Professional development growth opportunities through in-house classes and over 150 Web-based training coursesAn educational assistance program to financially help employees seeking continuing education
Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee's dependents (spouses, children and dependent parents)
Life insurance for protection of employees' families
Personal accident insurance for protection of employees and their families
Personal loan assistance
Employee Stock Investment Plan (ESIP)
12 weeks Paternity leave
Onsite fitness center, recreation center, and cafeteria
Transport facility
Child day care facility for women employees
Cricket grounds and gymnasium
Library
Health Center with doctor availability
HDFC ATM on the campus
Franklin Templeton is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment.If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to .
In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for.
It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.