Senior Technical Support Analyst

2 weeks ago

Bengaluru, Karnataka, India Oracle Full time

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and improved Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their proficiencies and in-depth knowledge of several products and/or platforms. Also, you should be highly qualified in multiple platforms and able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Career Level -

Career Level -

The Fusion SCM Cloud Support Team is expanding to support our rapidly growing customer base. The team partners with development in supporting new and existing customers. It is an outstanding opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and craft our collective future then this is the place to be.

This position is for supporting Fusion Applications, particularly under the Supply Chain Management (Product Information Management, Distributed Order Orchestration, Logistics, and Cost Management) and the Procurement pillars (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal).

The individual will need to proactively engage with multiple accounts and responsible for working with them & their implementation partners and providing mentorship and support needed throughout the life cycle of project implementation to ensure successful launch and beyond. Should be able to operate independently to deliver quality work for customer engagements.

Job duties are multifaceted and sophisticated using independent judgment. May have project lead role. Proven track record with Core products or demonstrated ability with Applications products and have a technical degree or equivalent experience ., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA OR (for Applications) validated professional/ technical experience.

Note: This role may need you to work on weekends and multiple shifts on rotation basis.

Candidate Background and experience

More than four years' implementation, support, consulting or development experience in enterprise business application. Outstanding diagnostic and fix ability and skilled in using standard tools and techniques. Extensive experience monitoring, tuning and/or changing sophisticated applications to optimize the product to perform to customer expectations. Extensive experience with one or many aspects of EBA (Product knowledge, Log reading, Fix techniques etc). Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on. Ability and demeanour to assist junior members of the team in training on new products and technologies.

Behavioral Skills (Required)

Ability to influence and gain harmonious relationships with wide variety of audiences ranging from executives to technical specialists. Good communication skills. Able to communicate very well both technically and functionally in highly raised situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, raised situations Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to resolve the cause is and what the symptom is. Good communication skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is acquired without appearing that there was no plan. Ability to persevere in the face of obstacles and ensure customer's success. Self starter, works well unsupervised or with limited supervision. Detail Oriented (Process orientation preferred)

Technical & Analytical Skills (Required)

Well-developed fixing skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process. Detailed Functional /technical knowledge of more than one module in any of the following Oracle Supply Chain Application Suites - Oracle EBusiness Suite; Peoplesoft Enterprise SCM; JD Edwards EnterpriseOne; Siebel

Desired Technical Skills

Following technical skills are desired. In the absence of skills, it is encouraged that the Engineer will develop understanding of one or more of these skills as the need arises for the role, upon completion of post-hire trainings in these areas. Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/fixing applications implemented in java (relate to java exception messages in log files, class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is helpful. Development framework: Experience supporting/developing/testing web applications implemented using frameworks that expose business services via a Model/View/Controller paradigm, such as Oracle ADF. Proficiency in SQL. In depth understanding of at least one database platform (Oracle, SQL Server, DB2).

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to thrive in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

/corporate/careers/diversity-inclusion/

  • Technical/IT Support Analyst

    2 weeks ago

    Bengaluru, Karnataka, India JLL Full time

    About the role#JLLTechAmbitionsJones Lang LaSalle, an international commercial real estate firm, is seeking for a support Analyst. JLL is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can...

  • Technical/IT Support Analyst

    2 weeks ago

    Bengaluru, Karnataka, India JLL Full time

    About the role #JLLTechAmbitions Jones Lang LaSalle, an international commercial real estate firm, is seeking for a support Analyst. JLL is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can...

  • Senior Technical Analyst

    2 weeks ago

    Bengaluru, Karnataka, India JLL Full time

    We are currently seeking a Senior Technical Analyst to join our JLL Technologies Property Management Technology Engineering team. Our team's priorities are: To create awesome products for our Real Estate Management professionals and clients to provide better insights into their property investments To enable our business leaders to become more data...

  • technical analyst

    2 weeks ago

    Bengaluru, Karnataka, India Coforge Ltd. Full time

    RoleSenior Developer / Technical Analyst / Technology SpecialistPositionSenior Software EngineerExperience 6 to 8 Yrs.Job Location-Greater Noida, Mumbai, Pune, Bangalore, Hyderabad, Kolkata & BhubaneshwarMandatory Skills: -?6 to 8 Yrs. systems development and Guidewire experience?Demonstrate in-depth, hands-on knowledge and experience with Guidewire XCenter...

  • Technical Analyst 1-Support

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    We are excited to hire Technical Solution Analyst I at Oracle Cerner. As Technical Solution Analyst I, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations...

  • Technical Support Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Ralph Lauren Full time

    Job DetailsCompany DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding...

  • Technical Support Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Ralph Lauren Full time

    Job Details Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding...

  • Labeling Technical Analyst

    2 weeks ago

    Bengaluru, Karnataka, India 3m Technology Center Of Excellence Full time

    Job Title : Labeling Technical Analyst Collaborate with Innovative 3 Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you.With a diversity of people, global...

  • Labeling Technical Analyst

    2 weeks ago

    Bengaluru, Karnataka, India 3M Technology Center of Excellence (TCOE) Full time

    Job Title : Labeling Technical Analyst Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global...

  • Technical Analyst 3-Support

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India AXA Group Full time

    Senior Business Analyst Gurgaon/Bangalore, India Senior Business Analysts bridge the gap between business and IT by being able to communicate effectively with all stakeholders.The Senior Business Analyst will be responsible for supporting an application or multiple applications within a Delivery Team and her/his core responsibilities include eliciting...

  • Senior Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Northern Trust Full time

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Technical Analyst 1-Support

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers....

  • Technical Analyst 2-Support

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Technical Solution Analyst II Conduct investigations on front-end applications, capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally Utilize backend techniques such as capturing log files, querying tables, updating database fields, and cycling servers Effective verbal and written communication with...

  • Technical Analyst 1-Support

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers....

  • Senior Technical Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job Description Are you a hands-on engineer with the expertise to solve difficult problems, having passion for cloud computing, strong interpersonal skills, and a desire to learn? Are you ready to dive deep into the latest cloud technologies? If the answer is yes, come and join us and create the future The Oracle Cloud Infrastructure (OCI) team can...

  • Senior Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Northern Trust Full time

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Data Analyst/Senior Data Analyst

    2 weeks ago

    Bengaluru, Karnataka, India HeadPro Consulting LLP Full time

    Position - Data Analyst/Senior Data AnalystJob Location - Bangalore We are looking for at least 3+ years of experience in Informatica & Data ClassificationRequirements : 3+ years of experience in data governance, data quality, data preparation, data classification, PII, PHI, FDA, GDPR. Experience in Informatica, HANA, Snowflake, and data analytics/ Data...

  • Senior Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Société Générale Assurances Full time

    Senior Analyst - Credit Admin(FIG) Permanent contract|Bangalore|Asset Management Senior Analyst - Credit Admin(FIG) Bangalore, India Permanent contract Asset Management Responsibilities MAIN ACCOUNTABILITIES The individual will be responsible to provide support and assisting to credit analysts of CRE FIG (Credit Management – Financial...

  • Senior Technician, Technical Support

    2 weeks ago

    Bengaluru, Karnataka, India Dell International Services India Pvt Ltd (7451) Full time

    Senior Technical Support TechnicianAt Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation,...