Host/hostess

2 weeks ago

Chandigarh, Chandigarh, India Sago Hospitality Full time
The Host/Hostess is a vital member of the hospitality team, responsible for creating a positive first impression for guests.

This role involves greeting and seating guests, managing reservations, and coordinating with other staff to ensure a smooth and enjoyable dining experience.

The Host/Hostess plays a crucial role in setting the tone for the establishment and contributing to overall customer satisfaction.

Key Responsibilities:

Greeting and Seating:
Warmly welcome guests as they arrive.
Maintain a friendly and professional demeanor while interacting with guests.
Manage the seating chart efficiently to optimize table turnover and accommodate reservations.

Reservation Management:
Record and manage reservations, ensuring accurate and up-to-date information.
Communicate reservation status to other staff members.
Handle any changes or special requests from guests regarding seating preferences.

Communication:
Effectively communicate with servers, kitchen staff, and other team members to ensure a smooth flow of service.
Provide accurate wait times to guests and manage expectations during peak periods.

Customer Service:
Address guest inquiries and concerns promptly and professionally.
Assist in resolving any issues related to seating, service, or other guest needs.

Maintaining a Tidy Entrance Area:
Keep the entrance area clean and organized.
Ensure menus and promotional materials are available and in good condition.

Team Collaboration:
Work collaboratively with other front-of-house and back-of-house staff to enhance overall customer experience.
Communicate effectively with the management team regarding any issues or suggestions for improvement.

Upselling and Promotions:
Familiarize yourself with menu items and promotions to provide information to guests.
Encourage guests to explore special menu items or promotions when appropriate.

Multi-Tasking:
Handle multiple tasks simultaneously, such as answering phones, managing reservations, and greeting guests.

Qualifications:

  • Previous experience in a similar role is preferred but not mandatory.
  • Strong communication and interpersonal skills.
  • Ability to remain calm and composed under pressure.
  • Excellent organizational and multitasking abilities.
  • Customerfocused with a positive attitude.
  • Basic knowledge of restaurant operations and terminology.


The Host/Hostess is often the first and last point of contact for guests, making their role integral to the overall success of the establishment.

A welcoming and efficient host/hostess contributes significantly to a positive dining experience and customer satisfaction.

Job Types:
Full-time, Part-time

Pay:
₹8, ₹30,000.00 per month

Ability to commute/relocate:

  • Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 2 years (preferred)

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