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Service Engineer
2 weeks ago
Location - Ludhiana, Punjab
SALARY - UPTO 40k per month
Contact - Madhuri ,
Reports to:
Service Manager / Technical Manager
Job Overview:
The Service Engineer is responsible for providing technical support and service for diesel generators manufactured by the organization. This role involves installation, maintenance, troubleshooting, and repair of DG sets, ensuring customer satisfaction through effective problem-solving and communication.
Key Responsibilities:
Installation and Commissioning:
Install and commission diesel generators at customer sites.
Conduct pre-installation site surveys to determine requirements.
Ensure all installations comply with company and industry standards.
Maintenance and Repair:
Perform routine and preventive maintenance on DG sets.
Diagnose and troubleshoot faults or malfunctions to determine required repairs.
Replace faulty parts and perform necessary repairs to restore functionality.
Customer Support:
Provide technical support and guidance to customers via phone, email, or on-site visits.
Conduct training sessions for customers on the operation and maintenance of DG sets.
Address customer complaints and provide timely resolutions to ensure customer satisfaction.
Documentation and Reporting:
Maintain detailed records of services performed, including service reports and customer feedback. Prepare and submit regular maintenance and service reports to the Service Manager.
Update technical documentation and service manuals as needed.
Compliance and Safety:
Adhere to all safety guidelines and regulations during service activities.
Ensure that all work is performed in accordance with company policies and industry standards. Conduct safety inspections and risk assessments at customer sites.
Continuous Improvement:
Stay updated with the latest industry trends and advancements in DG technology.
Participate in training programs to enhance technical skills and knowledge.
Suggest improvements to service processes and customer service strategies.
Qualifications:
Education:
Bachelor's degree or diploma in Mechanical/Electrical Engineering or a related field. Certifications in DG maintenance and repair are preferred.
Experience:
Minimum of 3-5 years of experience in servicing diesel generators or similar equipment.
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