Sbs Automation RPAController 145631

2 weeks ago

Pune, Maharashtra, India ADP Pvt Ltd - India Full time
Develop and leverage a broad understanding of ADP products in support of client needs.

  • Take ownership and provide end to end solutions for clients
  • Strong focus on creating Positive Defining moments in every client interaction.
  • Resolve routine customer concerns with predefined solutions while looking for solutions that will allow our customers to focus on their core business.
  • Should be willing to work in rotational shift (US Shifts)
Key Attributes

  • Service attitude. Always keep the client as North Star.
  • Ability to work in highpressure situations with intense targets and a backtoback call environment.
  • Willingness to work extra hours upon business requirements.
  • Open to dynamic changing work culture and everchanging product.
#LI-DNI

Experience

  • Minimum 3 years in Client facing role is required.
  • The ability to work on RUN will be preferred. FPC certification will be added advantage.
  • Good track record with regards to Client Experience scores, NPS will be preferred.
  • Excellent written and verbal communication skills.
  • Strong analytical, interpersonal and logical skills required
  • Should have spent at least 12 months in the current process.
  • Working knowledge of payroll and taxes will be helpful.
  • Ability to troubleshoot and resolve customer complaints.
  • Strong client relationship building skills, Service Excellence mindset
  • Ability to demonstrate learning agility.
  • Organizational Skills: The ability to multitask, set priorities, and follow up promptly
  • The ability to collaborate and work in a team environment as well as work independently and make sound decisions.
  • Ability to think creatively/come up with ideas/suggestions which can enhance the client experience
  • Proven proficiency in prioritizing critical client issues and managing workflow
Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.

ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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