Sales Support Specialist

2 weeks ago

Chennai, Tamil Nadu, India Hitachi Careers Full time

Description

Business Information ​:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy's units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Mission Statement ​:

Support the mainstream transformer sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology, determining costs, preparing documentation, and serving key technical resource in the assigned area.

Your responsibilities ​:

  • You will be responsible to write value added proposals for mainstream transformers and ensure they are captured in current tools.
  • You will be responsible for all technical, financial (costs and prices) and management aspects of bids/estimates/ proposal.
  • You will review and comment customer's specification and requirements and determine appropriate solution for proposal.
  • You will be Identifying potential risks in the bids/estimates/quotations.
  • You will be helping with reviewing certain legal aspects – Terms and Conditions of Sales.
  • You will be participating on Risk Reviews and internal negotiation.
  • Your Communication with Hitachi Energy and external factories for technical and commercial clarifications and present proposed solution to Sales Team (giving final approval – SOX compliance).
  • Your Support negotiation/clarification during bidding process and develop and maintain positive relationship with existing and new customers.
  • You will be ensuring cross-collaboration within in the Sales/WCFE team, and actively promotes collaboration with HUB BU.
  • You should use judgment and initiative necessary to identify priorities, solve problems, meet schedule, adapt to change and choose the most efficient ways to do the work and track proposal status and follow-up with customers.
  • You will be collecting the order in synergy with the Account Management Team and Reiwa ERP system (New SAP system), entering orders, making order confirmations, invoicing, cash collection and SFDC opportunity capturing.
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • Bachelor's degree in engineering.
  • 2-5 years of experience, with a combination of tender/quotation experience.
  • True team player and basic understanding of electrical and mechanical systems, technical competences of Transformer Products.
  • Proficiency with CRM and BI tool landscape and ability to interpret product specifications.
  • Marketing and Sales acumen and ability to handle many proposals simultaneously and to perform data entry for proposals & orders using internal tools.
  • Proven experience with successfully organizing complex processes and activities to deliver high quality proposals and development and maintenance of positive, cooperative, team-oriented relationships with co-workers, supervisors, managers, clients and others in contact with the job.
  • Proficiency in English language.

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