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Human Capital Service Desk Associate

3 months ago

Thiruvananthapuram, Kerala, India Guidehouse Full time

Job Family:

Corporate Services General (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

Guidehouse is seeking an HR Shared Services Professional to join our team. We are looking for a candidate who is enthusiastic about their career in Human Resources, enjoys helping employees find answers to their HR related questions, and is interested in continuing to build upon their knowledge across all HR functions. A successful team member will be extremely detail oriented, flexible with continuous process/system changes, possess a problem-solving mindset and will be able to handle a growing fast-paced environment.

Job Description/Responsibilities:

  • Be first level support for questions from employees, managers, executives and HR colleagues regarding HR procedures and processes
  • Manage the HR Case Management system by addressing concerns or routing for escalation and completion
  • Proactively maintain and administer accurate and timely HR data in our global Human Capital Management system (HCM)
  • Input, update and reconcile data as required to ensure information is current and accurate in our HCM
  • Provide support for a range of HR administrative processes supporting the employee lifecycle, including: new hires, transfers, salary changes, special payments, job data changes, terminations, unemployment compensation, verification of employment, and contingent worker management
  • Contribute to the on-going development of the HR knowledge base to help employees quickly and easily find answers their questions via self-service
  • Troubleshoot HR related issues (or re-route if question should be answered by subject matter experts)
  • Test new HCM enhancements prior to general release
  • Proactively identify areas of improvement in HR processes and documentation
  • Participate in ad hoc HR projects as directed by team leader

What You Will Need:

  • Degree from an accredited university plus + 1 year of professional experience OR 3+ years of professional experience in lieu of degree
  • Solid verbal and written communication skills (English)
  • Possess a strong customer service orientation while maintaining a high level of integrity and confidentially with each interaction
  • Familiarity and understanding of HR policies and procedures
  • Strong Microsoft PowerPoint, Excel, Word and Outlook skills

What Would Be Nice To Have:

  • Experience with Workday and/or Service Now

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.