Principal, Infra PM&A

1 week ago

India Northern Trust Full time
Responsibilities

:

  • Provides strategic leadership and roadmaps vision, aligned with department andpany goals and objectives.
  • Develop and execute aprehensive observability strategy, including the selection, implementation, and integration of appropriate monitoring, logging, and tracing tools.
  • Define key performance indicators (KPIs) and establish monitoring frameworks to proactively identify and resolve issues, ensuring high availability and optimal performance.
-municates progress, risks, and oues to senior leadership and other stakeholders, providing insights and rmendations for informed decision-making.

  • Collaborate with crossfunctional teams to identify manual processes, bottlenecks, and pain points, and design and implement scalable automation solutions to increase operational efficiency and reduce human errors.
  • Mentors junior level technical staff within the functional monitoring area of the IT organization
  • Lead troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service
  • Analyze monitoring metrics ( Signal:Noise), objectives, and key results ( reduction of monitoring gaps) to continuously improve the team's level of service and customer experience
  • Drive operational excellence using observability tools across partners, managed service providers, and related stakeholders
  • Periodically help drive incident investigations, coordinate with relevant teams, and drive root cause analysis to identify systemic issues and implement preventive measures.
  • Champion a culture of continuous improvement and digital transformation by implementing feedback loops, analyzing system metrics, and driving iterative enhancements.

Requirements:

  • 12+ years of experience as an Observability Engineer, Site Reliability Engineer, or similar role, with a focus on monitoring, logging, tracing, and alerting.
  • Experience working in an Agile delivery environment
  • Solid understanding of software development and application architecture principles
  • Strong knowledge of observability tools and frameworks such as Dynatrace, Azure App Insights, Elastic, Prometheus
  • Experience with Azure Managed Services, Serverless Frameworks.
  • Prior experience with Java, JS, Python, Teraform, NodeJS, Spring
  • Dynatrace Certification Preferred
  • ITIL Foundations Certification is preferred
  • CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
  • Experienced in implementation on ServiceNow and Dynatrace Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
  • Strong knowledge of incident management processes, including incident response, escalation, and postincident analysis, root cause, error budget, mean time to detect, mean time to restore metrics.
  • Demonstrate a strong understanding of Cloud (Azure) services and standard processes
  • Solutioning and Design the SNOW ITOM solution using industry best practices.
  • Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions, including integrations with observability tools and APIs.
  • Proven experience engineering and implementing end to end observability tools in a large matrixed organization with a variety of technical debt and legacy platforms and applications

Knowledge / Skills / Experience:

  • Bachelor's Degree in information technology,puter science, or a related field
  • Must have 8 to 10 years of experience in Application Performance Monitoring using enterprise standard tools
  • Prior experience must include 4 years of experience working with agile scalable software engineering
  • Prior experience must include 6 to 8 years of experience in CICD, automation, and DevOps practices
  • Must have knowledge in tool sets like Dynatrace, Elk, Catchpoint, , Pandora, Moogsoft, ServiceNow ITOM Health, Open Source, and related API monitoring integration, deployment and engineering
  • Hands on experience on Event Management and ITIL Foundations (certification preferred)
  • Must have knowledge in application architecture, OSI layers, and software design and development methodologies
  • Strong Automation & Scripting capabilities (Ansible, Shell, Bash, Perl, PowerShell, etc.) to execute monitoring tasks for custom requirements within the capabilities of the suite of monitoring tools
  • Proven diagnosis and tuning experience with Application, Middleware, and Infrastructureponents
  • Prior experience working with business metrics reporting, customer experience monitoring, and optimization for digital products
  • Experience in documentation and task management tools like JIRA, SharePoint, MS Office tools, etc.
  • Experience working in Agile teams and familiarity with agile delivery process and ceremonies
  • Advanced skills with Excel, Power BI, and related reporting and analytics tools a plus
  • Six Sigma Certification a plus
Working with Us:
As a Northern Trust partner, greater achievements await.

You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for apanymitted to assisting themunities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainablepanies Build your career with us and apply today.

#MadeForGreater
Reasonable amodation
Northern Trust ismitted to working with and providing reasonable amodations to individuals with disabilities.

If you need a reasonable amodation for any part of the employment process, please email our HR Service Center at .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Job ID 107477

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