Client Servicing Executive

1 week ago


Thiruvananthapuram, Kerala, India INSIDE Design India Pvt Ltd- Trivandrum Full time

Client Servicing Executive Responsibilities:

  • Cultivating solid relationships with clients through the provision of exceptional aftersales service.
  • Creating a positive onboarding experience for new clients.
  • Identifying ways to overcome clients' initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees.
  • Organizing training seminars to enable clients to fully utilize product features and benefits.
  • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Client Servicing Executive Requirements:

  • Bachelor's degree.
  • Proven experience (minimum 2 years) working as a client servicing executive.
  • Working knowledge of Customer Relationship Management (CRM) software.
  • The ability to work efficiently under pressure.
  • Excellent organizational and time management skills.
  • Strong analytical and problemsolving skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Job Types:
Full-time, Regular / Permanent

Salary:
From ₹9,510.58 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

COVID-19 considerations:
Wear a mask, Clean your hands, Maintain safe distance, Get vaccinated.

Ability to commute/relocate:

  • Kochuleli, Thiruvananthapuram , Kerala: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • Bachelor's (preferred)

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