Institutional Investment Operations Senior Manager

Department Overview:

• Corporate and Investment Banking (CIB) Securities Shared Services
• Operations is a cross-functional group of teams that provide support for CIB-Markets and the broader Wells Fargo organization. Shared Services are the owners and stewards of both client and reference data with a focus on operational excellence and superior client service. The Shared Services Strategy team was established to implement control framework to ensure risk mitigation, track divisional initiatives and facilitate collaboration between teams and business partners.

About the Role:

• Responsible for leading the Shared Services Strategy team who deliver on high priority and complex initiatives of one or more processes within Wells Fargo India and Philippines (WFIP) Shared Services. Candidate will be expected to formulate organization wide operational strategy and policy and may serve on LOB/ Organization wide tasks or project teams. Independently manage execution and end to end delivery of key operational themes across a ~ 400 global organization. Actively participate in global budgeting conversations, device offshoring strategy, projects/ process enhancements and encourage creative thinking amongst the team.

Key Responsibilities:

• The Shared Services Strategy leader will be responsible for several high priority initiatives for the CIB Securities Operations Shared Services leadership with the intent to perform a horizontal review on key operational themes including data governance, risk and control framework, capacity, metrics, risk quotients while working directly with senior leaders across the various Shared Services teams including Client Onboarding including AML/KYC, Facilitations and Maintenance, EMEA Client Data and Onboarding, Agreements Management, Tax Operations, Client Services, Client Data Lifecycle Management, Regulatory Due Diligence, Approval to Transact, Product Data and Configuration. This individual will build a unique front to back subject matter expertise to assist CIB line of business leads on complex, diverse and challenging strategic initiatives designed to improve processes, controls and regulatory compliance across CIB Shared Services to enhance various front office and middle office functions across the bank.

Strategic Execution and Delivery:

• Understand Shared Services divisional priorities; draft and execute the division's target operating model.
• Work with Finance partners to review divisional forecasts, budgets and cost allocation models.
• Review and opine on Shared Services' location and offshoring strategy, while focusing on concentration risk.
• Perform a "quarterback" role to handhold complex deliverables requiring immediate execution.
• Engage with third party vendors, perform assessment for data quality requirements and provide recommendations for investments.
• Data Governance (Completeness, Consistency, Conformity, Accuracy, Integrity, Timeliness & Data refresh)

Executive Communication:

• Possess superior verbal and written communication skills.
• Collaborate with senior leaders across the Shared Services LOBs globally to create executive ready presentations.
• Present information to persuade, educate, and enhance understanding at all levels.
• Drive complex issues and deliverables into effective outcome-oriented conversations.
• Lead and facilitate cross-operational forums that help identify and solve issues for shared services stakeholders.
• Liaise with CIB Control, Compliance, Legal, Technology, Front and Middle Office on enterprise initiatives.

People Management:

• Manage the Strategy team and formulate synergies between the Data Integrity team to drive the organization's book of work.
• Set "SMART" goals for individual team members and work collaboratively to help them achieve on their goals.
• Work in partnership and as an extension of the onshore Data Integrity & Strategy team to effectively deliver on the Shared Services' book of work.
• Escalate as required, handle conflicting situations, conduct ongoing 1:1, provide guidance, feedback, mentorship, and coach the team

Global Stakeholder Management:

• Maintain a harmonious relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at the right decisions.
• Interact and communicate with the business partners / requestors on a regular basis and effectively manage expectations.
• Institute sturdy communication channels with business partners to manage escalations and take proactive steps to avoid any form of escalations.
• Assist in onboarding new Shared Services teams including setting up processes, procedures, and controls.

Change Leadership:

• Partner with teams within and outside of Shared Services to operationalize regulatory reforms and implement process controls. Convert business problem statements into cost effective, scalable, reliable & user-friendly solutions.
• Lead change initiatives across the division in a seamless manner collaborating with global stakeholders.
• Identify opportunities for increasing operational efficiencies.
• Measure effectiveness and efficiency of the Operational processes and should be able to drive technological interventions to build scale and efficiency.
• Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources.
• Participate in projects requiring data cleanups, process improvement analysis and reporting.

Risk & Control Mindset:

• Assist Shared Service line managers to assess, manage and mitigate risk by measuring key risk indicators (KRIs), through developing and maintaining the Risk Quotients (RQ's) and key performance indicators (KPIs) to help the line teams to improve throughput while reducing risk.
• Ensure operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment.
• Be a steward for the divisional BCP strategy - keep the plan updated and organize periodic dry runs.
• Collaborate with Operational Risk, Control Executives and PRE (Process Review and Enhancement) teams to log and monitor Issues and Corrective Actions when operational incidents are identified.

Process Re-engineering:

• Support and manage the delivery of the division's strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion.
• Partner with LOB owners to implement projects that solve key regulatory and operational needs.
• Perform root cause analysis to propose ideas that improve front to back processing across the trade lifecycle
• Work on Proof of Concepts (POC's) with third party vendors to determine the path forward on contracts, whilst considering longer term internal strategic solutions

Required Qualifications:

• MBA or an advanced degree (or equivalent experience)
• 18+ years of capital markets industry experience with specific emphasis on client & product data with a top tier bank and/ or project management experience is preferable.
• Candidates should possess superior verbal and written communication skills, portray great levels of accountability and attention to detail
• Candidates should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy, and integrity.
• Candidates should have experience presenting information to persuade, educate, and enhance understanding at all levels.
• Candidates should be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities.

Skills required:

• Horizontal review on key operational themes including risk and control framework, capacity, metrics, risk quotients while working directly with senior leaders across the various Shared Services teams including Client Onboarding including AML/KYC, Facilitations and Maintenance, EMEA Client Data and Onboarding, Agreements Management, Tax Operations, Client Services, Client Data Lifecycle Management, Regulatory Due Diligence, Approval to Transact, Product Data and Configuration.
• PMP certification including project management experience handling operational initiatives.
• Ability to develop and negotiate solutions to issues with partners or clients including escalations as needed.
• Experience with synthesizing data from multiple sources to create persuasive presentations for senior leaders.
• Ability to prioritize work, set deadlines, achieve goals, and work under pressure in a dynamic environment.
• Ability to lead and operate collaboratively, execution focused, and results oriented.
• Ability to simplify complex and abstract concepts in a clear and precise manner.
• Facilitate discussions with leaders and subject matter experts to investigate and solve complex problems.
• Ability to grasp complex business concepts quickly to recommend solutions and provide credible challenges.
• Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results.
• Overall cross-collaboration experience required to effectively engage both onshore and offshore counterparts
• Intermediate Microsoft Office skills to create persuasive presentations.
• Strong analytical skills with high attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Effective organizational, multi-tasking, and prioritizing skills.
• Ability to organize and manage multiple priorities.

Posting End Date:
7 Jun 2024

We Value Diversity

• At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications foremployment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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