Upg Front Desk 3 to 6 Year Bangalore
2 weeks ago
The job holder is responsible for providing engineering assistance to the customers (TRM) to ensure that all technical queries, concerns, and needs are well answered and addressed within the defined time scale and with good quality.
By consequence Tech. Data rise an SDR via Tech Request for deeper investigation by our service.Our Service treat the questions for Upgrade with different domain like Airframe, Avionics, Cabin and Connectivity
Tasks:
- Front Desk activity
- Receipt TechRequest Message (TRM) in Techrequest
- Answer technically and submit the answer in Techrequest after internal validation
- Dispatch to internal contributor some specific case
- Fill Airbus quality followup (NCMT)
- Perform Front Desk KPI
- Perform Monthly Airbus meeting
Working Objects and Equipment:
Ali aircraft systems, equipment & structure
Mod build-up
Procedures / Instructions/ Memorandums
DMU
Technical Publications
Technical Adaptations
Airlines Queries & Defect Reports
On-Site Validations at Customer
Primary Skils:
Proactive
Good communication in English
Management project mindset
Experience of aircraft (part 66 / working Party / Engineering / Design / Stress)
Good understanding of Airline operating and maintenance environment.
Tools:
Tech Request, Airbus World
Technical knowledg
e:
Experience of aircraft engineering & design or to work on aircraft (i
e:
part66) Good understanding of Airline operating and maintenance environment.
Good communication skills. Fluent in written & spoken English (French, Spanish or German advantageous).
Familiar with certification aspects.
Communications skills with Customers and Suppliers.
Qualification:
B.Tech/B.E/Graduate or AME in Aerospace domain.
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