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Team Member-training-cec-ho

3 months ago

Mumbai, Maharashtra, India Kotak Mahindra Full time
Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing credit card employees.

  • Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
  • Drive sales targets and implementation of sales strategies devised for process.
  • Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
  • Monitor calls on functional and behavioral parameters.


 Minimum education
  • Graduate.
  • Should be a trainer with 57 Years in Training preferably in a bank's Customer Contact Center/ Call Center with relevant experience in Credit card Product and Processes.
  • Must have excellent presentation and communication skills.