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Associate-channel Dialer Operations
2 weeks ago
Dialer - Admin
- Job description 1 2
- Responsible for governing the daily setup & monitoring of multicentre dialing campaigns & strategies 3
- Responsible for ID governance (creation, recon, deletion, management) 4 5
- Monitor & suggest efficient methodologies in telecom utilization across multiple Contact Centres 6
- Track Contact Centre level (& data agent) utilization 7
- Govern all Dialer hygiene parameters including but not limited to, Idle, Abandon, Connectivity 8
- Publish campaign efficiency reports to product/business teams to aid/enhance campaigning strategies.
- Skill sets required 1
- Previous experience with any dialer paltforms (Avaya, Cisco, Genesys, Aspect etc.) 2
- Good professiency in MIS reporting, Dashboard preparations and MS excel skills. 3
- Experience in coordination with business and IT team on raising and resolving dialer issues. 4
- Excellent verbal and written communication Skills
EDUCATIONAL QUALIFICATION Any Graduate
CTC Range - 6 lkh ~ 6 lkh
Job location:
- Delhi
-
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