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About Re Source Pro:
About Us:
- Re Source Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.
- Headquartered in New York, Re Source Pro's global service centers address client operational needs around the clock.
- Recognized as an industry thought leader and listed as one of Inc.
- Over 4,700+ Re Source Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.
- We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.
Re Source Pro Global Achievements:
- ISG Provider LensTM – Insurance BPO Services and Platform Solutions 2020
- Re Source Pro is placed as High in Product Challenger.
- EVEREST PEAK Matrix – P&C Insurance BPS Peak Matrix Assessment 2021
- Re Source Pro is identified as a strong Market Impact in the list of Major Contenders
- Basic Information
Job Title:
Client Specialist
Report to:
AM - Service Delivery
Department:
Service Delivery Unit
Location:
Bangalore, India
- Purpose of the Position
Provides guidance, instruction and direction to the team of client associates and client analysts.
Ensures to maintain and meet the quality and quantity standards, with timelines.
Responsible for meeting quality, quantity, and timeliness requirements.
- Principal Responsibilities
Budgeting & Planning, Team Management, etc.)
- Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines.
- Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner.
- Develops and implements procedures to meet quality, quantity, and timeliness standards.
- Composes clear, polite, and well-organized emails to communicate with clients.
- Coaches' less-experienced staff in learning procedures and insurance knowledge.
- Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.
Other responsibilities may be assigned to this job position depending on business needs
- Minimum Qualifications
Education Background:
Bachelor Degree (Major)
Skills:
Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.
Competencies and Behaviors
Train others
Builds team relationships
Communicates effectively
Demonstrates functional excellence
Customer centric
Employee Value Proposition:
- Join
- Learn
- Advance
- Earn
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