Investments L2 Support B&a Services- Cimce

2 weeks ago


Pune, Maharashtra, India Deutsche Bank Full time
**Investments L2 Support B&A Services

  • CIMCE**:

Job ID:

R0299436
Full/Part-Time:Full-time
Regular/Temporary:Regular
Listed:
Location:Pune
Position Overview:


Job Title:
Production Specialist, AVP


Location:
Pune


Role Description

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your Key Responsibilities:

  • Incident, Change, Problem
- and Service Request management

  • Solving incidents of customers in time
  • Logfile analysis and root cause analysis
  • Participating in major incident calls for high priority incidents
  • Leading Problemmanagement to solve Application issues
  • Creating Service Requests for Customers to provide Reports and Statistics
  • Escalating and informing about incidents in a timely manner
  • Documentation of Tasks, Incidents, Problems and Changes
  • Documentation in ServiceNow
  • Documentation in Knowledgebase (Confluence/OneNote etc.)
  • Adding requests for Monitoring
  • Adding alerts and thresholds for occurring issues
  • Amendment of processes
  • Implementing automation of tasks

Your skills and experience

  • Degree in computer science or similar
  • Very good experience in Oracle SQL, Linux, WebLogic, DAP, Fabric, ServiceNow, Confluence, UCD, Word, Excel
  • Experience with ITIL Processes and ITSM
  • Excellent Communication Skills in English written and verbal
  • Excellent personal skills
  • Excellent skills in working in a team and communicating in a team
  • Excellent skills in listening and analysing
  • Strong analytical and problemsolving skills
  • Service and customer oriented mindset
  • Skills in reacting and working fast in case of outages
  • Exposure to Google Cloud & working knowledge of SRE & DevOps implementations would be a plus

How we'll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.


Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.



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