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Senior Quality Analyst
3 months ago
About us University Living is a global student housing marketplace that helps international students find the best place to stay near university campuses around the world.
Currently, our platform offers 1.75Mn beds in 35K properties across 265+ international education hubs in the UK, Ireland, USA, Canada, Europe, Australia, New Zealand, Singapore & UAE.
Students can consult a 24/7 support team of accommodation experts to discover, compare and book value-for-money accommodation based on their budget, desired location, and other personal preferences.
Key Responsibilities:
Conduct regular audits of sales interactions to ensure adherence to company standards and compliance requirements.
- Analyze performance data and generate reports highlighting key insights and areas for improvement.
- Assist in the development and delivery of training programs aimed at enhancing the skills and knowledge of the sales team.
- Analyze sales performance data, including key metrics and KPIs, to identify trends, areas for improvement, and opportunities to enhance sales outcomes.
- Evaluate the effectiveness of sales representatives in terms of product knowledge, communication skills, objection handling, and compliance with sales scripts.
Required Skills:
Proven experience in sales quality assurance or a similar role within the sales domain.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to interpret data and make datadriven decisions.
- Proficiency in using quality monitoring tools and software.
Work Experience:
2-3 years as Quality Analyst in Sales process
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