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Information Technology Help Desk Support
7 days ago
Company: BAMKO
About BAMKO: BAMKO, a wholly owned subsidiary of Superior Group of Companies (SGC), is a global leader in providing promotional products, branded merchandise, and innovative marketing solutions. We pride ourselves on delivering high-quality products and exceptional customer service to our clients worldwide.
Job Description: We are seeking a dedicated and technically proficient IT Helpdesk Support professional to join our team. The primary focus of this role is to provide exceptional support to our internal staff, addressing hardware and software-related issues, ensuring the smooth operation of our IT systems, and maintaining high levels of user satisfaction.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware issues with laptops, desktops, printers, and other peripherals.
- Troubleshoot and resolve software issues, including operating systems and common business applications.
- Install, configure, and maintain computer systems and software applications.
- Manage user accounts and permissions in various systems, including Active Directory and Office 365.
- Assist with the deployment and maintenance of IT equipment.
- Document and track support requests, resolutions, and maintain accurate records in the helpdesk ticketing system.
- Conduct routine maintenance and updates on IT equipment and software.
- Provide training and support to end-users on various IT systems and applications.
- Assist in the development and implementation of IT policies and procedures.
- Collaborate with other IT team members to identify and implement improvements to IT services and support.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a helpdesk or technical support role, specifically supporting hardware and software issues.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Experience with hardware troubleshooting and repair for laptops, desktops, and peripherals.
- Familiarity with network troubleshooting, including TCP/IP, DNS, and DHCP.
- Experience with Active Directory, Office 365, and remote desktop support tools.
- Mandatory knowledge of G Suite (Google Workspace) applications and administration.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- The chance to be part of a leading company in the promotional products industry.
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