Sr. Consultant

1 week ago

Indore, Madhya Pradesh, India YASH Technologies Full time

Job Description

Overview: Responsible for providing effective Level 3 Azure, AD, M365 and deployment of Microsoft cloud services to all internal and external customers with regards to all Azure and M365 products and services consistent with established quality standards. Provide Level 3 escalation support for all Azure, AD and M365 issues escalated from Service Desk and Level 2 support teams
·Act as the routine contact point, receiving and handling escalation requests for Level 3 support.
·Respond to a range of Level 3 service requests and incidents for support by providing information to fulfil requests or enable resolution.
·Provide third line investigation and diagnosis and promptly escalate unresolved issues to external vendor support.
·Act as a Team Leader in managing and upskilling L2 teams
·Good understanding on AD upgrade to Windows Server 2008 R2/2012 R2/2016.
·Very good understanding of AD forest/domain structure.
·In-depth understanding of AD sites and replication topology.
·Planning and in-depth understanding of OU structure.
·Very good understanding on GPO configuration and Management.
·Contribute to the creation of support documentation.
·Follow the Standard Operating Procedure to record, resolve and escalate tickets.
·In-depth understanding of AD Sync server
·Manage & maintain Azure Sync server
·Manage LDAP Authentication
·Provide cloud Level 3 technical support as required.
·Sound understanding of DNS, DHCP servers
·Manage Azure AD Configuration as per requirements.
·Provide a range of Level 3 support services in line with processes which include troubleshooting, providing resolutions, deployment of Microsoft cloud services, etc.
·Follow agreed procedures and registers, categorizing all incidents. Escalate any unresolved cases to external vendor technical support.
·Contributes to the planning and implementation of maintenance and installation work, including building and configuration of Azure M365 Components.
·Gather information to enable incident and problem resolution and promptly allocate to external vendor support incidents as appropriate.
·Identifies operational Cloud problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedure.
·Undertake problem management to identify root cause, provide RCA and raise changes as necessary to resolve problems.
·Maintain records and advise relevant persons of actions taken.
·Create, update and maintain M365 Cloud documentation.
·Use system management software and tools to collect agreed performance statistics and monitor cloud systems availability and capacity.
·Carry out agreed cloud, network, infrastructure and security systems and maintenance tasks.
·Identify and resolve issues with cloud services, following agreed procedures.
·Act as a SPOC for any implementations and Change requests.

Required Technical Competencies

Job Qualifications

8+ years' experience managing and deploying Active Directory environment 5+ years' experience on Active Directory design and Deployment 3+ years' experience deploying new cloud workloads (M365, Azure, any AWS a bonus) 3+ years' experience managing and deploying common Azure services Hands on experience on AD customization. Hands on experience on using various AD tools. Strong Azure knowledge/implementation/monitoring Experience in Azure automation and PowerShell scripting Azure Active directory domain services, on-prem domain controllers, conditional access, Azure AAD Sync, Hybrid AD Experience in Azure availability and capacity management and monitoring Experience developing and implementing cloud and on-premise AD role based access control Strong experience with Windows server 2008 – 2022 Experience of developing and maintaining detailed technical documentation and KBs Experience working across multiple customer sites Having Microsoft Azure/Office 365 certifications is advantageous

Required Behavioral Competencies

Accountability : Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration : Shares information within team, participates in team activities, asks questions to understand other points of view.

Agility : Demonstrates readiness for change, asking questions and determining how changes could impact own work.

Customer Focus : Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication : Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results : Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Resolves Conflict : Displays sensitivity in interactions and strives to understand others' views and concerns.

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