People Service Delivery Advisor Fixed Term Contract

1 week ago

Navi Mumbai, Maharashtra, India Lloyd's Register Full time

What we're looking for

An HR Shared Service Advisor who can handle all queries through a case management tool, responding to the majority of routine requests for information and advice and referring more complex cases to HR Operations in the country or relevant specialists. Someone able to provide transactional / administration support along with reporting capability to enable the wider HR Services.

As an international organization, you will have good oral and written knowledge of English.

What we offer you

Competitive Salary. Fixed Term Contract. Flexible Hybrid work schedules with an appreciation for work-life balance. Working in a global company with the ability to work with different cultures and diverse people. The opportunity to work for an organization that has a strong sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.

The role

Serve as first point-of-contact for HR queries from line managers and colleagues - providing accurate and timely information, advice, and interpretation of country and area-level HR policies, processes, and issues. Where required, conduct research to find answers to questions, in liaison with HR teams and Business. For complex queries that require either detailed local knowledge/presence or ongoing support, refer to the HR Advisory in the country. Perform transactional/administrative services in support of HR processes and customers to agreed standards. Provide dashboards, logs, and reports containing data and analytics to the Business, COE, and HRBPs for further analysis. Keep the case management system up to date with all actions and ensure cases are closed out on time. Maintain excellent customer service delivery. Manage own workload and prioritize tasks to ensure SLAs are achieved.

What you bring

Previous experience in a similar HR role within a multinational environment Excellent verbal and written communication skills, adapting messages to diverse audiences. Strong organizational skills, attention to detail, and a proactive approach Strong focus on customer service, providing pragmatic solutions Collaborative spirit with the ability to work seamlessly within a team

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, we are a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry's future through the development of novel and innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.

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