Quality Associate

2 weeks ago

Bengaluru, Karnataka, India Newton School Full time

Role and Reponsibilities -

Call and Session Monitoring:

  • Evaluate adherence to sales scripts, compliance with regulatory requirements, and
alignment with company policies and best practices.

  • Provide constructive feedback and coaching to sales
  • Responsible for the endtoend Quality control of the sales pitch during the admissions
  • To check the misssells and to ensure the hygiene of the enrolments
  • Responsible for the feedback of every sales counselor and to ensure that the feedbacks are
taken seriously

Quality Assurance:

  • Develop and maintain quality assurance processes and standards for sales calls and live
sessions.

  • Conduct regular audits to identify areas for improvement and ensure consistency in
performance across the sales team.

Training and Development:

  • Develop training materials and resources to support ongoing education and development of
sales representatives.

  • Need to contribute to the oneonone training process if and when required based on
individual performance evaluations and audit feedback.

Admission process verification:

  • Responsible for screening the quality of intake, their financial and educational documents,
and also proctoring the intake aptitude tests.

  • Involves extensive data handling

Requirement:

  • Mandatory Excel skills
  • Proficiency in English and Hindi (skills in additional regional languages would be a brownie
point).

  • Data management skills
  • Good analytical thinking skills

Who we are looking for:

  • Someone who has amazing analytical thinking skills and presence of mind to analyse the
conversion potential of a lead

  • Problemsolving skills, who can effectively figure out the errors in the pitch and ways to
improve it

  • Who is willing to work for a minimum of 9 hours from the office (6 days a week)
  • Who can listen to to calls mandatorily for 6 hours per day
  • Strong sense of ownership and willingness to take up additional responsibilities
  • Who is good at multitasking and time management

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