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Quality Assurance Associate Iii
3 months ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Helps teams to integrate and work together to support the achievement of company goals.
Impact
- Impacts a team, by example, through the quality service and information provided.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.
Leadership
- May provide informal guidance to junior team members.
Problem Solving
- Ability to problem solve, selfguided.
- Evaluates issues and solutions to provide the best outcome for clients and endusers.
Interpersonal Skills
- Clearly and effectively exchanges information and ideas.
Responsibility Statements
- Creates a quality checklist to determine potential defects.
- Reviews transactions and selects samples for auditing.
- Performs risk assessments related to performance monitoring and financial operations.
- Understands the connectivity of upstream and downstream processes with respect to the process they are auditing.
- Validates audit findings with operations personnel to concur with root cause analysis (RCA).
- Performs other duties as assigned.
- Complies with all policies and standards.
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
