Jr. Customer Success Associate

1 week ago


India Equity Data Science Full time

Job Type:
Full Time
Job Location:Hybrid Malad Mumbai
Experience:
  • 2 Years
    Timings: 06:30 PM to 02:30 AM
***:

Responsibilities:

  • Answering day to day client queries and providing creative solutions.
  • Working on large scale project that optimize our clients' workflows.
  • Training clients on the EDS platform.
  • Helping to improve client documentation, writing help articles, or creating how to videos.
  • Becoming an expert on the EDS platform.
  • Strong experience in a client management, customer success, support or account management role at a financial services / technology company (ie FactSet, MSCI, Enfusion, S&P, etc).
***:

Desired Skills / Qualifications:

  • Answering day to day client queries and providing creative solutions.
  • Working on large scale project that optimize our clients' workflows.
  • Training clients on the EDS platform.
  • Helping to improve client documentation, writing help articles, or creating how to videos.
  • Becoming an expert on the EDS platform.
  • Strong experience in a client management, customer success, support or account management role at a financial services / technology company (ie FactSet, MSCI, Enfusion, S&P, etc).
***:

What we offer:

  • Atmosphere of growth and opportunity
  • Collaborative culture of smart, young and dedicated people
  • Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere.
  • Other perks and employee benefit


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