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Jr. Customer Success Associate
1 week ago
Job Type:
Full Time
Job Location:Hybrid Malad Mumbai
Experience:
- 2 Years
Timings: 06:30 PM to 02:30 AM
Responsibilities:
- Answering day to day client queries and providing creative solutions.
- Working on large scale project that optimize our clients' workflows.
- Training clients on the EDS platform.
- Helping to improve client documentation, writing help articles, or creating how to videos.
- Becoming an expert on the EDS platform.
- Strong experience in a client management, customer success, support or account management role at a financial services / technology company (ie FactSet, MSCI, Enfusion, S&P, etc).
Desired Skills / Qualifications:
- Answering day to day client queries and providing creative solutions.
- Working on large scale project that optimize our clients' workflows.
- Training clients on the EDS platform.
- Helping to improve client documentation, writing help articles, or creating how to videos.
- Becoming an expert on the EDS platform.
- Strong experience in a client management, customer success, support or account management role at a financial services / technology company (ie FactSet, MSCI, Enfusion, S&P, etc).
What we offer:
- Atmosphere of growth and opportunity
- Collaborative culture of smart, young and dedicated people
- Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere.
- Other perks and employee benefit
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