Customer Quality Supervisor

1 week ago

Delhi, Delhi, India Advanced Sterilization Products Full time

Office Address :
#16 Salarpuria Premia (Opp. Cessna Business Park), Sarjapur Outer Ring Road (ORR), Bangalore 560103

Supervisor, Customer Quality

will be responsible for leading worldwide product complaint handling team.

Responsibilities include ensuring timely evaluation, investigation and closure of reportable and non-reportable product complaints in accordance with established company procedures and worldwide regulations and standards.

The position will collaborate closely with other ASP departments to maintain compliance within the complaint handling process. The supervisor will support the Manager to drive continuous improvement through corrective and preventive action processes, continuous improvement activities.

Duties and Responsibilities

  • Provides direction, motivation, and support for department personnel. Provides leadership to complaint handling staff to ensure complaint files are processed in a uniform and timely manner.
  • Ensures that each staff member has clearly established goals and objectives, monitors staff performance, conducts periodic performance evaluations and compensation planning, and ensures succession planning for key positions, including own.
  • Develops, coordinates, and otherwise ensures appropriate training for associates. Ensures individualized developmental plans are in place for all associates.
  • Reviews and continuously leads efforts to improve the global complaint handling process. Maintains and continuously improves highly effective procedures for complaint processing and complaint investigation.
  • Collaborates with the Field Service Engineering, manufacturing, international and other departments to ensure complaint investigations are complete, thorough, timely and meet regulatory reporting requirements.
  • Maintains dashboards and other reports of performance metrics. Measures key performance indicators to assess the health of the complaint investigation process. Provides regular updates and status reports to senior management.
  • Initiates Company Issue Escalation Process as Required. Investigates and Documents Complaint Trend Analyses.
  • Initiates Company CAPA Process as Required.
  • Authors and Approves Customer Response Letters.
  • Coordinates Efforts with ASP Legal Department for Complaints Regarding Litigation.
  • Responsible for communicating business related issues or opportunities to next management level
  • Performs other duties assigned as needed
Qualifications

  • Bachelor's degree in an engineering and/or health sciences required. Advanced degree preferred (e.g. MS, MBA).
  • Minimum of 5 years of experience in the medical device and/or pharma related industry.
  • 5-7 years of related experience, including significant experience working in pharmaceutical, consumer, medical device or another highly regulated industry.
  • Proven leadership in developing and coaching staff.
  • Advanced critical thinking and investigation skills are required.
  • Ability to multitask, including ability to understand customer requirements, retrieve relevant information, and provide responses satisfactorily and with immediacy is required. Employee must be able to effectively prioritize and manage multiple activities and responsibilities.
  • Ability to understand and follow complex written procedures is required. Candidates should be familiar with general quality management system concepts, including good documentation practice (GDP), corrective and preventive action (CAPA), and document change control practices.
  • Ability to function in a team environment and deliver on team objectives is required. Ability to influence and drive change is preferred. Prefer project management and/or process mapping experience.
  • Strong Verbal and

Communication Skills:
Strong written and verbal communication skills are required.

  • Must be highly proficient in reading, writing, and speaking the English language. Prefer developed
presentation skills.

  • Professional demeanor on the phone and in email is required. Technical writing is a routine part of this position. Strong attention to detail is required.
  • Required Computer Skills: Familiarity with computers and Windows-based PC applications. Ability to learn and manipulate complex computer system applications is required. Ability to type at least 50 words per minute (WPM) is required. Experience with word processor software (e.g. Microsoft Word) and internet browsers (e.g. Internet Explorer) are required. Prefer experience with electronic Complaint Management Systems.
  • Normally receives no instructions on routine work, but work is reviewed and approved upon request.
  • Receives general instruction on new tasks. Detailed initial training on procedures and software is
provided.

  • Prefer prior medical device complaint handling experience, or knowledge of medical device regulations.

  • Assistant Supervisor

    1 week ago

    Delhi, Delhi, India BELIEVERS COMMUNITY Full time

    Company DescriptionBELIEVERS COMMUNITY is a cleaning company that specializes in providing tailored cleaning services to retail, commercial, medical, and educational sites in Patna. We pride ourselves on delivering a high-quality service that meets each customer's unique needs. Our commitment to excellence and the dedication of our directors and staff have...

  • Quality Analyst

    1 week ago

    Delhi, Delhi, India Movate Full time

    hashtag#Hiring for Quality analyst from international voice process.hashtag#Exp level 1-3years in QA role. Preferably from international voice process.Looking for candidates with excellent communication skills.hashtag#Immediate joiners are preferred.Responsibilities for Quality Analyst· Monitor calls to ensure the process is followed as per guidelines.·...

  • Housekeeping Supervisor

    1 week ago

    Delhi, Delhi, India Nasmah International Full time

    Company DescriptionNasmah International is a professional overseas recruitment agency that has been in operation for over 22 years, serving clients from GCC countries. Our primary objective is to provide high-quality manpower solutions tailored to the specific requirements of our clients.Role DescriptionThis is a full-time remote role for a Housekeeping...

  • Quality Analyst

    1 week ago

    Delhi, Delhi, India Movate Full time

    hashtag#Hiringfor Quality analyst from international voice process.hashtag#Explevel 1-3years in QA role. Preferably from international voice process.Looking for candidates with excellent communication skills.hashtag#Immediatejoiners are preferred.Responsibilities for Quality Analyst Monitor calls to ensure the process is followed as per guidelines. Quality...

  • Field Supervisors

    1 week ago

    Delhi, Delhi, India RELISEC CONSULTANCY SERVICES Full time

    Educational Qualifications : Minimum 12th Pass with basic computer aptitudeAge: Maximum 35 yearsOther requirements: Should have a two-wheeler and its Driving LicenseMonthly Salary: Rs 13000 to Rs as per capability) Plus Performance Linked Incentive linked to targetJob Profile: The Field Supervisor will be required to supervise a group of 2530 BC Agents...

  • Project Supplier Quality Supervisor

    1 week ago

    Delhi, Delhi, India Bechtel Full time

    Requisition ID: 275282 Relocation Authorized: None Telework Type: Full-Time Office/Project Work Location: New Delhi Company Overview:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access...

  • Technical Support Quality Assurance

    1 week ago

    Delhi, Delhi, India Movate Full time

    Designation Senior AssociateQuality Analyst.Looking for candidates with excellent communication skills and from international voice background.Only Immediate joiners are preferred. Max within a weekWork from office Ambattur, Chennai.Candidate should have minimum 2years experience in technical support voice process and basic understanding about QA metrics and...

  • Technical Support Quality Assurance

    1 week ago

    Delhi, Delhi, India Movate Full time

    Designation - Senior Associate - Quality Analyst.Looking for candidates with excellent communication skills and from international voice background.Only Immediate joiners are preferred. -Max within a weekWork from office - Ambattur, Chennai.Candidate should have minimum 2years experience in technical support voice process and basic understanding about QA...

  • Fabrication Supervisor

    1 week ago

    Delhi, Delhi, India Ashjoe Cold Chain Establishment Full time

    Company DescriptionAshjoe Cold Chain Establishment is a manufacturing company located in Chalakkudy. We specialize in producing, exporting, and supplying high-quality Cold Room products and also offer Cold Storage Repairing Services. With a focus on delivering superior products and services, we have gained a strong reputation in the industry.Role...

  • Supervisor

    1 week ago

    Delhi, Delhi, India DABS India Full time

    Designation: SupervisorDepartment: SupervisorCompany Type: ManufacturingExperience: 510 YearsSalary:Gender: MaleJob Location: NarelaQualification: GraduateSkills: Manpower Handling, Production Supervision etc.Oversee daily operations on the factory floor, ensuring adherence to production schedules, quality standards, and safety protocols.Supervise and...

  • Housekeeping Supervisor

    1 week ago

    Delhi, Delhi, India Livesta living Full time

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Housekeeping Supervisor at Livesta living located in Bengaluru. The Housekeeping Supervisor will be responsible for overseeing and coordinating the daily operations of the housekeeping department, ensuring cleanliness and hygiene standards are met,...

  • Housekeeping Supervisor

    1 week ago

    Delhi, Delhi, India Livesta living Full time

    Company Description We suggest you enter details here Role Description This is a full-time on-site role for a Housekeeping Supervisor at Livesta living located in Bengaluru. The Housekeeping Supervisor will be responsible for overseeing and coordinating the daily operations of the housekeeping department, ensuring cleanliness and hygiene standards are met,...

  • quality engineer

    1 week ago

    Delhi, Delhi, India Divya Placement Consultant Full time

    We are Looking ForQuality , Production SupervisorIndustries - Casting , Machine ShopJob Location , Sarurpur Ind. AreaEducation Diploma, B-tech MechanicalRequirment .Quality SupervisorExp required minimum 3 to 5 yrsKnowledge of InspectionKnowledge of documentation of ISOMay me increase for good candidate .

  • Kitchen Supervisor

    1 week ago

    Delhi, Delhi, India Nasmah International Full time

    Company DescriptionNasmah International is a leading overseas recruitment agency, catering to the needs of clients from GCC countries for over 22 years. Our goal is to provide the best manpower solutions to meet the requirements of our clients.Role DescriptionThis is a full-time remote role for a Kitchen Supervisor. The Kitchen Supervisor will be responsible...

  • Site Supervisor

    1 week ago

    Delhi, Delhi, India Naukripay Full time

    ensuring quality and compliance: as a site supervisor, you must ensure that all work is completed in accordance with quality standards, building codes and regulatory requirements. You conduct inspections, identify any deficiencies, and take corrective action when needed.meeting with clients virtually or during sales visits. demonstrating and presenting...

  • Quality Supervisor

    1 week ago

    Delhi, Delhi, India Prakash Shrink Pack India Pvt. Ltd Full time

    GRAVURE PRINTINGEXPERIENCE IN FLEXIBLE PRINTING INDUSTRY IS REQUIREDCANDIDATES FROM OTHER INDUSTRY DONT APPLYChecking the quality of finished goodsCheck SLITTING QualityChecking GLUING QualityCheck INSPECTION QualityCheck CUTTING QualityCheck DOCTORING INSPECTION QualityCheck Quality of FINISHED GOODS before dispatch of goods.Manpower HandlingEXPERIENCE...

  • Quality Supervisor

    1 week ago

    Delhi, Delhi, India Prakash Shrink Pack India Pvt. Ltd Full time

    GRAVURE PRINTINGEXPERIENCE IN FLEXIBLE PRINTING INDUSTRY IS REQUIREDCANDIDATES FROM OTHER INDUSTRY DONT APPLYChecking the quality of finished goodsCheck SLITTING QualityChecking GLUING QualityCheck INSPECTION QualityCheck CUTTING QualityCheck DOCTORING INSPECTION QualityCheck Quality of FINISHED GOODS before dispatch of goods.Manpower HandlingEXPERIENCE...

  • Kitchen Supervisor

    1 week ago

    Delhi, Delhi, India Nasmah International Full time

    Company Description: Nasmah International has been a key player in overseas recruitment, serving clients from GCC countries for more than 22 years, striving to deliver top-notch manpower solutions to meet client needs.Role Description:This is a full-time remote position for a Kitchen Supervisor.The Kitchen Supervisor will oversee day-to-day kitchen...

  • Housekeeping Supervisor

    1 week ago

    Delhi, Delhi, India Nasmah International Full time

    Company Description: Nasmah International is a professional overseas recruitment agency that has been successfully operating for more than two decades, assisting clients from GCC countries. Primary Objective: Providing top-notch manpower solutions tailored to meet the specific needs of our clients. Role Description: This job opportunity offers a full-time...

  • Assistant Supervisor

    1 week ago

    Delhi, Delhi, India Youth work opportunity Full time

    Company DescriptionBelievers community is a digital marketing company that provides services for retail commercial wellness and educational sites in patna we offer a personalized and tailored service to meet the unique needs of each customers. Our commitment to qualify and exceptional customer service has resulted in a high customer retention rate in the...