Technical Support Quality Assurance
1 week ago
Looking for candidates with excellent communication skills and from international voice background.
Only Immediate joiners are preferred. -Max within a week
Work from office - Ambattur, Chennai.
Candidate should have minimum 2years experience in technical support voice process and basic understanding about QA metrics and tools.
Responsibilities for Quality Analyst-Monitor calls to ensure process is followed as per guidelines
Quality check product knowledge, policies, and procedures
Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions
Must have demonstrated strong organizational, time-management, and written and oral communication skills
Participates in Joint call monitoring with client, facilitates internal and external calibration sessions
Coordinate with Team lead, Trainers on the calibration of service processes
Create quality reports for supervisors and management on individual agents to suggest actions for improvement
Meet with Team Lead, Supervisors and Trainers on actions plans
Build reporting on Project level trends, scoring, and based on ad hoc requests
Provides focused quality audits and performance feedback to team leaders/supervisors and managers for assigned teams within the timeframe guidelines
Act as a key stakeholder will keep management informed on all critical situations
Documenting quality issues, performance measures and quality improvements for management review
Models and shares best practices with team members with ability to receive feedback and act when appropriate
Please call for the telephonic discussion
- Date 28May24
Magesh
Email your resume to
-
Technical Support Quality Assurance
1 week ago
Delhi, Delhi, India Movate Full timeDesignation Senior AssociateQuality Analyst.Looking for candidates with excellent communication skills and from international voice background.Only Immediate joiners are preferred. Max within a weekWork from office Ambattur, Chennai.Candidate should have minimum 2years experience in technical support voice process and basic understanding about QA metrics and...
-
Quality Assurance Lead
1 week ago
Delhi, Delhi, India Booth and Partners Pte Ltd Full timeJob DescriptionJob SummaryA Quality Assurance Team Leader will be responsible for supervision, training, and development of Quality Assurance Specialists under him/her and will help ensure the delivery of exceptional service quality to our clients. He/she will be the second-in-command of the Sr. Quality Assurance Team Leader and will support the Quality...
-
Head of Quality Assurance
1 week ago
Delhi, Delhi, India Krehsst Tech Solutions Full timeHead of Quality AssuranceOur clients are looking for Head of Quality Assurance GoaJob ref: K 303BE/Diploma with 15 to 20 Years of experience in Quality Assurance along with thorough Technical Knowledge of Motor Manufacturing process and its controlsResponsibilities Responsible for Incoming Process Controls/In Process Controls and Final Inspection controlsTo...
-
Software Quality Assurance Manager
4 weeks ago
Delhi, Delhi, India timesjobs Full timeJob Description:Virtual Engineering Services Pvt. Ltd., the exclusive development center for VEST, Inc. USA seeks a hands-on Quality Assurance Manager responsible for those activities required to achieve quality standards. This individual will monitor and advise on the performance of the quality management system generating reports on performance measured...
-
Software Quality Assurance Manager
2 months ago
Delhi, Delhi, India timesjobs Full timeJob Description:Virtual Engineering Services Pvt. Ltd., the exclusive development center for VEST, Inc. USA seeks a hands-on Quality Assurance Manager responsible for those activities required to achieve quality standards. This individual will monitor and advise on the performance of the quality management system generating reports on performance measured...
-
Quality Assurance Engineer
1 week ago
Delhi, Delhi, India MarketScope Full timeRequired Experience : Bachelor's degree in computer science, software engineering or a related field (or equivalent experience) Strong Programming and scripting skills with proficiency in languages such as Java , Python or similar. Proven experience with developing and maintaining automation frameworks and scripts using tools like Selenium, Appium , Robot...
-
Quality Assurance Tester
1 week ago
Delhi, Delhi, India D2N Solutions Full timeCompany DescriptionD2N Solutions is a company that specializes in providing talent and solutions to help businesses build teams. Their team consists of recruitment, compliance, finance, and marketing experts who understand the challenges faced in today's employment climate. They offer all-inclusive support to clients and candidates, focusing on their needs...
-
Quality Assurance Quality Control Engineer
1 week ago
Delhi, Delhi, India PotentialEngineering Full timeCompany DescriptionPotential Engineering is a leading OEM committed to water pollution control & recovery. We aspire to be the global leader while 'solving for humanity'. We have a proven track record of over 40 years in design and engineering, helping customers to achieve their environmental goals. A fresh approach to every problem has led us to development...
-
Quality Assurance Manager
1 week ago
Delhi, Delhi, India Initiate International Full timeJob DescriptionAre you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you passionate...
-
Quality Assurance Specialist
1 week ago
Delhi, Delhi, India Booth and Partners Pte Ltd Full timeJob DescriptionMonitor and evaluate call center interactions, including inbound and outbound calls, emails, and chat sessions, to ensure adherence to company policies, procedures, and quality standards.Conduct regular audits and assessments of call center agents' performance, providing constructive feedback and coaching to improve patient service...
-
Quality Assurance
1 week ago
Delhi, Delhi, India Titagarh Full timeThe QA/QC Head will be responsible for overseeing all aspects of quality assurance and quality control processes to ensure the production of wagons meet regulatory requirements and customer expectations. Work closely with other departments to implement quality standards and continuous improvement initiatives.Job Description:Lead and manage a team of QA/QC...
-
Quality Assurance Automation Engineer
1 week ago
Delhi, Delhi, India D2N Solutions Full timeCompany DescriptionD2N Solutions is a talent and solutions provider that specializes in helping companies build teams. With a team of recruitment, compliance, finance, and marketing experts, we provide comprehensive support to clients and candidates, understanding the challenges they face in today's employment climate. Our services include information...
-
Quality Assurance Engineer
1 week ago
Delhi, Delhi, India AVRO INDIA LIMITED Full timeCompany DescriptionAVRO INDIA LIMITED (formerly known as Avon Moldplast Limited) is a leading provider of plastic injection molded furniture based in Ghaziabad, Uttar Pradesh. The company offers a wide range of high-quality and aesthetically designed furniture at customer-friendly prices, with a focus on durable quality. AVRO INDIA LIMITED is committed to...
-
Quality Assurance
1 week ago
Delhi, Delhi, India Radhakrishna Foodland Private Limited Full timeJob Objective: Responsible for ensuring and maintaining Quality norms implement and maintain all quality audits (including HACCP & GFSI schemes), implement Bexel process across all locations - current & future - in the regionRoles and Responsibilities:To ensure quality checks for all inbound and outbound material. Ensure all team members follow SOPs as per...
-
Quality Assurance Specialist
1 week ago
Delhi, Delhi, India Indsource International Full timeCompany DescriptionIndsource International is a leading Buying House based in Gurugram, India. We specialize in home, lifestyle, and fashion products including softlines such as textiles for home, bath, kitchen, and floor, as well as hardgoods like handicrafts, lamps, furniture, and decoratives in various materials. We ensure a smooth and buyer-friendly...
-
M365 Quality Assurance Specialist
1 week ago
Delhi, Delhi, India Upwork Full timeOne of Upwork's largest clients, an American multinational technology company, is in search of aSpanish Speaking M365 Quality Assurance Specialistwith strong communication skills and knowledge on M365 technologies.As aQuality Assurance Specialist , you will play a pivotal role in assessing, monitoring, and enhancing the quality of support services provided...
-
Quality Assurance Automation Engineer
1 week ago
Delhi, Delhi, India D2N Solutions Full timeCompany DescriptionD2N Solutions is a talent and solutions provider that specializes in helping companies build teams. With a team of recruitment, compliance, finance, and marketing experts, we provide comprehensive support to clients and candidates, understanding the challenges they face in today's employment climate. Our services include information...
-
Director of Quality Assurance
1 week ago
Delhi, Delhi, India Belzabar Software Design India Private Limited Full timeRole : Director of Quality AssuranceResponsibilities:Review current processes followed for writing and executing test cases, scripts, plans and procedures (manual and automated) for Web and Mobile applications by the team and ensure a consistent strategy and approach is followed by all sub-teams and projects.This involves defining the standard Belzabar...
-
Quality Assurance Executive
1 week ago
Delhi, Delhi, India Vineeth Precious Catalysts Pvt. Ltd. Full timeAbout the Company:Vineeth Precious Catalysts Pvt. Ltd. is a reputable company known for manufacturing top-quality Hydrogenation Catalysts, such as Raney Nickel Catalyst, Noble Metal Catalysts, and various Salts and Compounds. Specializing in refining and reprocessing spent precious metal catalysts, our company is based in Vasai.Job Title:Quality Assurance...
-
Software Quality Assurance Engineer
1 week ago
Delhi, Delhi, India ALTEN India Full timeMission: DEFINE Project Quality Assurance STRATEGY GUIDE project team in definition of project QUALITY COMMITMENTS according to the standard process SUPPORT the Software Manager for CHECKLIST TAILORING on the project. ENSURE that project QUALITY COMMITMENTS are RESPECTED in order to provide project team with visibility for adjusting PROJECT MANAGEMENT...