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Processor

3 months ago

Coimbatore, Tamil Nadu, India Wipro Limited Full time
Coimbatore, India

  • DOP

Job Description:

  • The Processor is responsible for processing all activities related to client benefits plans as set up in TBA, while meeting and exceeding client Service Level Agreements.
  • The Team Member is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
  • Consulting Skills, Client Knowledge And Client Service:
  • Prioritizes work as required in order to effectively respond to client needs
  • Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
  • Ensures knowledge of client plan provisions and supporting documentation is current and updated
  • Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
  • Participates & contributes in daily huddles and status meetings
  • Ensures ontime and accurate delivery of all tasks as per Service Level Agreements
  • Adaptability and Flexibility, Coaching and Recognition, Crosscultural Competence
  • Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly
  • Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities
  • Creates/ updates SOP where and when required. Work with other supporting groups to enhance procedures and eliminate wastage.

Education

  • Fresher :B.Com, B.A., BBA, BHM (2018/2019)
- (Except B.Sc. IT, B.Sc. Stats, BCA, Maths, Eco Hons., MCA, BE, B.Tech, Full time MBA).

  • Experienced
  • Any Art& Commence can be considered Except BE/BTECH/MCA
-
Required Experience

  • 0 months 2 years work experience in back office or similar transaction processing
  • Good computer operating skills required (MS
  • Office Applications) with typing Speed of Minimum 25 WPM with 90% Accuracy
  • Should demonstrate good written & verbal communication

Preferred Experience
Previous experience from Outsourcing and possessing good social skills
-
Work Condition

  • F lexibility to work in 5.30pm
  • 3am (fixed)
  • Flexibility to occasionally extend work hours to meet business needs
  • Flexibility to move across client teams
  • Willingness to sign a service agreement before every overseas travel /assignment
**Interview Process:
- **
1) HR Round

2) Online assessment (Questions related to Mathematics, Reasoning, English, Grammatical, behavioral)

3) Operations round

  • Logical & Analytical skills is required
  • Flexibility to work in 5pm-3am shift environment
  • Should have Experience in Non voice/ backend/ BPO/Customer service/Transaction Processing related.
  • Fresher 2021 to 2023 Arts & Science Graduates with no standing backlogs/ Exp in BPO Domain can also apply
  • Need Immediate Joiners

Perks and Benefits

  • Best Pay in Industry
  • Defined Benefit (DB)
We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.