HRo (Learning & Developement)

2 weeks ago


Mumbai, Maharashtra, India 2COMs Full time
L&D Services,

Learning Data Environment Specialist

  • Virtual Course Producer
  • Instructional Designer
  • Learning Content Analyst
  • Build training data packages for engineering courses
  • Build Supported System Data to meet learning requirements
  • Training Account Creation and Administration for job role requirements
  • Weekly restaging of time sensitive Enterprise Resource Planning (ERPLN) data
  • Manage 9 training environments in coordination with Information Technology (IT)
  • Address customer issues and troubleshoot with customer and IT
  • Management of team SharePoint
  • Monitoring group mailbox
  • Follow predefined data operating procedures to build training data sets for existing curriculum
  • Build operating procedures to follow for new curriculum
  • Writing scripts for training, focused on IT/technical content
  • Refine and build training scripts to eliminate nonvalue added or redundant work
  • Address customer issues and troubleshoot with customer and IT
  • Define scripts for virtual course production templates and various L&D communication templates
  • Virtual Producers shall start and setup the Virtual Class WebEx Training Sessions and ensure that all other attendees and facilitators are accounted for by performing attendance.
  • Load session content (e.g. polling questions, slide deck, training material documents, etc.) and set up in the Virtual WebEx Training Session before the session start time.
  • Welcome the students to the Virtual Class Session and give an overview of all WebEx Training Center tools and appropriate functions needed for the Virtual Class Session.
  • Assist the virtual class facilitator/instructor with technical and administrative support throughout the remaining hours of delivery.
  • Monitor the chat and other correspondence coming in from students and attendees
  • Virtual Breakout sessions shall be set up and administered by the Virtual Producer and monitored closely throughout to ensure smooth and seamless transitions.
  • Provide support on dry runs for virtual course design and shall provide guidance to LEDs when necessary from a tool expert perspective
  • Handle technology challenges with participants

Requirements:

  • 4+ yrs of experience with popular LMS/LXP administration
  • Experience in managing support team day to day operations
  • Manage multiple training platforms/environments
  • Provide technical support for learning platforms at L1 / L2 level
  • Liaise with product tech support where needed and manage resolutions
  • Expertise in creating, maintaining learning pathways, curriculum etc. working with L&D and Business stakeholders
  • 3+ yrs of experience with technical training content development & deplyoment tasks
  • Experience in managing support team day to day operations
  • Manage multiple training platforms/environments
  • Provide customer support for collaboration tools
  • Expertise in end to end management of training events
  • Scheduling, planning and organising skills needed
  • Excellent communication skill
- ability to work in a team environment
- customer focus
- good planning and organizing skills
- high quality standards desired

  • Experience working effectively in a fastpaced, multitasking virtual environment
  • Working knowledge of relevant systems, software and programming
  • Attention to detail and high quality standards
  • Ability to work independently and across teams
  • Effective troubleshooting ability

Benefits:

  • SALARY : Hike on last drawn salary

Job Information:

Salary


***Work Experience

Open for Both
***City

Mumbai
***State/Province

Maharashtra
***Country

India
***Industry

Human Resources
***Zip/Postal Code

**400001
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