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Jira Administrator

4 months ago

India Luxoft Full time
Remote India, India

System Administration

Cross Industry Solutions

03/04/2024

Req. VR-104026

Project description:

Responsibilities:

The person should perform the role of a Jira Service Management tool Administrator cum Developer.

Should be able to manage users and roles in service projects. Setup of portals, queue administration, and reports.


Work with a cross-functional team to gather requirements and inputs needed to determine clearly defined JIRA workflows and dashboard creations.


Skills:

Must have

Overall should possess between 6

8 years of experience in Jira Service Management tool

Administration & Development.


Strong understanding of IT service management principles, such as incident management, problem management, change management, service level management, and ITIL framework.

Proficiency in configuring and customizing Jira Service Management instances, including workflows, request types, automation rules, and integrations.


Experience with Jira Service Management built-in automation features, REST API, Jira Query Language (JQL), and scripting languages (e.g., Groovy, JavaScript) for customization and automation.

Experience with other Atlassian products (e.g., Jira Software, Confluence) and IT service management tools (e.g., ServiceNow) is preferred.

Strong proficiency in Jira Service Management administration, including user management, permissions, and security configuration.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Nice to have

Experience in SalesForce Integration. Working Knowledge of AccelQ Automation tool.

Other:

Languages

English:
C2 Proficient

Seniority

Regular