Licensing Administrator

4 months ago

India Sophos Full time

**Role Summary**
- To handle licensing queries for all Sophos products for all regions and support the relevant internal teams, external partners, customers by resolving queries quickly and professionally. Ensure relevant information is added to licensing cases to enable accurate reporting to drive system, process and product improvements to reduce licensing issues. Evaluate systems and processes in order to propose improvements to make the tasks we perform and licensing systems more efficient/accurate - ensure liaison with TLs to get JIRAs created, defined and prioritised and assist with testing and approval of JIRAs as well as contributing to monthly regression and release testing.

**What you will do**:

- Handle licensing queries and escalations from Sophos staff, end users, partners and distributors for all regions within the agreed KPIs.
- Escalate complex issues to L2 Licensing Administrators promptly.
- Monitor any licensing dashboards or reports provided to ensure a proactive and preventative approach to licensing issues.
- Update licensing cases with relevant information to support with monthly case reporting
- Quickly develop detailed understanding of licensing knowledge and processes to enable prompt and accurate handling of licensing escalations across different product families
- Keep up to date with new products, licensing and process changes and contribute to ensuring documentation is kept up to date.
- Complete licensing administration tasks accurately on or before the given deadline.
- Communicate solutions to the business and customers as clearly as possible to minimise further issues and promote quick resolution
- Build solid relationships with Sales and other internal contacts to enable efficient and timely handling of cases
- Work closely with relevant teams such as customer care, technical support, sales operations, order processing, and fulfilment to solve issues, share knowledge, and improve customer experience
- Assist in reducing the risk of system bugs which affect licensing through participation in monthly regression and smoke tests and testing of new features
- Report any potential and identified system bugs immediately, taking part in testing and sign off where required
- Identify common issues with certain regions or clients and raise improvement ideas with Team Leader or Global Licensing Manager.
- Ensure punctuality is observed at all times and unplanned absences are within the agreed KPIs

**What you will bring**:

- Experience working on Salesforce or any other CRM tool
- Order processing or Customer Service
- Excellent written and verbal communication skills in English
- Problem solving/analytical skills

LI- Remote
- #B1

**What's Great About Sophos?**
- Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing

**Our Commitment To You**
- We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

**Data Protection

  • Asset Administrator

    4 months ago

    India Futurism Full time

    ID: 632 | 3-8 yrs | India | careersJob Title: Asset Administrator Department: Managed Services Team Work Location: Pune Years of Experience: 03-08 years Education Qualification: Graduation (Science background) / Diploma in Electronics & Telecommunications CCNA Certified / MCSA Certified / ITIL certified **Job Type**: Permanent **Job Overview**: The IT...

  • Pdm/cad Administrator

    4 months ago

    India Miracle Software Systems Full time

    **India-Miracle Heights**: **Exp 6 - 12 Years**: **Key Skills**: CAD PDM Autodesk **Responsibilities**: - Define, configure, and maintain PDM access management, folder structures, data standards, and workflows - Experience in installing, configuring, customizing, maintaining, and upgrading SolidWorks CAD, Autodesk, and CREO/Windchill - Should collaborate...

  • ServiceNow Administrator

    1 month ago

    India System Soft Technologies Full time

    ServiceNow Administrator100% REMOTEThe ServiceNow Administrator (SN Admin) is responsible for support, maintenance and upgrades to ServiceNow and various workflows and applications within ServiceNow. The SN Admin will interface with the SN Development Team, other IT Support Teams and various business teams.SKILLS/KNOWLEDGE/ABILITIES:Minimum of 3 years’...

  • ServiceNow Administrator

    1 month ago

    India System Soft Technologies Full time

    ServiceNow Administrator 100% REMOTE The ServiceNow Administrator (SN Admin) is responsible for support, maintenance and upgrades to ServiceNow and various workflows and applications within ServiceNow. The SN Admin will interface with the SN Development Team, other IT Support Teams and various business teams. SKILLS/KNOWLEDGE/ABILITIES: Minimum of 3...

  • System Administrator

    3 days ago

    india LTIMindtree Full time

    Hello Candidate,We have an opening of System Admin D365.Location:- LTIMindtree Pan India Office.Notice Period:- Immediate joinerJob DescriptionRole System administrator Microsoft D365 DynamicsExperience 6 8 YearsLocation India MumbaiTechnical Skills PrimarySystem Administrator is responsible for managing and maintaining the Dynamics 365 platform Finance...

  • Hyperion Administrator

    3 weeks ago

    India Randstad India Full time

    Should have at least 10 + years of relevant experience as Hyperion administrator.2. Should have good experience in System Administration. Should manage user access, security settings, and system configurations within Hyperion applications.3. Should have good experience on Performance Optimization by Monitoring system performance, troubleshoot issues, and...

  • ServiceNow Administrator

    1 month ago

    India System Soft Technologies Full time

    JOB SUMMARYThe ServiceNow Administrator (SN Admin) is responsible for support, maintenance and upgrades to ServiceNow and various workflows and applications within ServiceNow. The SN Admin will interface with the SN Development Team, other IT Support Teams and various business teams. The SN Admin will also be the liaison between Bayview and the ServiceNow...

  • ServiceNow Administrator

    1 month ago

    India System Soft Technologies Full time

    JOB SUMMARY The ServiceNow Administrator (SN Admin) is responsible for support, maintenance and upgrades to ServiceNow and various workflows and applications within ServiceNow. The SN Admin will interface with the SN Development Team, other IT Support Teams and various business teams. The SN Admin will also be the liaison between Bayview and the ServiceNow...

  • Azure AD B2C Administrator

    3 days ago

    india Bluo Software India LLP Full time

    Job Description:Position: Azure AD B2C AdministratorLocation: Mumbai or Kerala (open to remote if have relevant skills)Employment Type: Full timeExperience Level: 2+ yearsPosition Overview:We are seeking an Azure AD B2C Administrator to manage and support our Azure Active Directory B2C environment. The Azure AD B2C Administrator will oversee tenant...

  • System Administrator

    3 weeks ago

    India Manastu Space Full time

    System Administrator Manastu Space Technologies • Navi Mumbai, Maharashtra, India • About Manastu Space: We are a Space Safety and Logistics Company, using technology to save the Trillion $ Space industry from Debris Pollution in Space. We believe that the problems of Earth can be solved using Space. However, the rapid increase in the number of...

  • Junior IT Administrator

    4 months ago

    India Lumel Technologies Full time

    Junior IT Administrator The range of the components includes but not limited to Operating System deployment/usability/troubleshooting, hardware break/fix, end user support, Asset/license management, security and monitoring in order to support the internal customers in Lumel, Chennai. **Responsibilities: - ** - Provide first line response of desktop and...

  • Database Administrator

    4 months ago

    India Ciklum Full time

    Description **Ciklum** is looking for a** **Database Administrator** to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and...

  • Avalara - Salesforce Application Administrator

    3 months ago

    india Avalara Technologies Pvt ltd Full time

    Salesforce Applications Administrator Are you interested in learning about multiple Salesforce clouds and seeing how an enterprise company has deployed Sales, Service, Experience Clouds, CPQ and Billing? This is a superb opportunity to level up your Salesforce knowledge rapidly by helping internal stakeholders resolve issues that range from Access...

  • HCM Administrator UKG Pro

    1 week ago

    india Sonata Software Full time

    JOB TITLE:HCM Systems Lead AdministratorTime Zone: CST Time, candidate should work 6.30pm to 3.30am IST Job SUMMARY:The HCM Systems Lead Administrator provides technical leadership in analyzing, designing, implementing, and maintaining UKG-based applications (UltiPro, Kronos Dimensions) in support of operational needs. This position utilizes knowledge and...

  • Middle Database Administrator

    4 months ago

    India Ciklum Full time

    Description **Ciklum** is looking for a** **Middle** **Database Administrator** to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants,...

  • Salesforce Service Cloud

    4 months ago

    India Photon Full time

    **Responsibilities**: Designing and implementing solutions using Community Cloud functionality. Supporting solutions for an employer/employee portal and employer registration process. Determine the appropriate approach to manage CMS content supporting multiple languages The individual in this position will be responsible for configure/build/customize...

  • Database Administrator

    3 months ago

    India Ciklum Full time

    Description **Ciklum** is looking for a **Database Administrator** to join our team full-time in **India**. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and...

  • Associate, Fund Administration I

    2 weeks ago

    india BNY Mellon Full time

    Overview Associate,Fund AdministrationAt BNY, our culture empowers you to grow and succeed. As a leading global financial servicespany at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions...

  • Associate, Fund Administration I

    1 week ago

    india BNY Mellon Full time

    Overview Associate,Fund Administration At BNY, our culture empowers you to grow and succeed. As a leading global financial servicespany at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions...

  • Manager-Revenue Management

    1 week ago

    india GMR Group Full time

    JOB PURPOSE Monitor and Manage the recording, reporting, invoicing and recovery mechanism of Non-Aero revenue in DIAL complying with Contractual, Statutory and Audit requirements and ensuring improved cash flows. The role would be responsible for interfacing with clients and various internal stakeholders to govern administration of already executed...