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Research Operations Resourcing Coordinator

3 months ago

Bengaluru, Karnataka, India 60 Decibels Full time

at 60 Decibels- Bengaluru, Karnataka, India, Nairobi, Nairobi, Kenya60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most.

We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact.

It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change.


We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries.

We do it quickly and without the fuss typically associated with measuring social impact.

Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance.


By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.


If you're similarly passionate about our mission and excited about the opportunity to help grow a dynamic business, we're looking for a Research Operations Resourcing Coordinator to join our team.


About the role:

In this role, you will be the crucial matchmaker responsible for resourcing the research teams responsible for collecting all of the data that drives 60 Decibels' insights.

You will assess the unique attributes of each of our Research Assistants as well as the specific requirements of each project, all in an effort to ensure the most impactful and efficient research team composition.

You will be regularly looking for opportunities to improve our resourcing model across different geographies, ensuring that our data collections projects are staffed to be high-quality, timely, and efficient.


Specifically, your responsibilities will include:

  • Fulfill all types of Resourcing requests from project teams by assigning available Research Assistants. Resourcing requests include requests for Data Collection, Qualitative Coding, and Translation.
  • Respond to daily updates and requests from project teams to destaff Research Assistants, add additional Research Assistants, or change project requirements.
  • Strengthen Research Assistant forecasting functionality; liaise with project teams to track project timelines that dictate Research Assistant availability.
  • Interrogate our current Resourcing infrastructure and collaborate with Research Operations team members to execute process improvements.
  • Respond to queries from other 60dB teams (Sales, Services, etc.) regarding Research Assistant availability across different countries or for different types of projects in a timely manner.
  • Perform general administrative tasks across the Research Operations team as needed.
  • Model our company values in all interactions with Research Assistants and be a supportive team member to our global 60dB team

About You:
First and foremost, you are a natural problem-solver and intuitively organized.

You have an excellent eye for detail, thrive in an environment where you are juggling multiple things at once, and take personal accountability seriously:
when you say you're going to do something, you do it.

  • 02 years of relevant professional experience in project management, business operations or administration; a bachelor's degree is required.
  • Excellent organizational skills and superb communication skills (both verbal and written).
  • Comfort with ambiguity, a cando/curious attitude, and strong connectingthedots skills.
  • Awesome ability to prioritize and manage multiple workstreams.
  • Previous experience with Airtable or other relational database systems is advantageous.
  • Someone who thrives in a fastpaced, entrepreneurial environment and has the ability to multitask.
  • Great core skills of problem solving, teamwork, and communication. And great soft skills, plus the understanding that they're not really "soft" at all.
  • Effective at building relationships across diverse stakeholder groups & across different geographies and time zones.
  • Experience working with remote and globally distributed teams preferred.
  • Authorized to work on a permanent basis in the country where you are applying.

About our team and our culture:we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselv