2070Health - Lead - Customer Excellence
1 week ago
W Health has established India's pioneer Venture Studio, an innovative platform that constructs groundbreaking healthcare enterprises by uncovering revolutionary opportunities in untapped areas.
Dissimilar to the accelerator method, our venture studio deeply engages in idea generation, day-to-day operations, and strategic choices in nurturing the new business.
Companies incubated in the recent 15 months include NivaanCare and ElevateNow.
Role Overview:
A profoundly influential and prominently visible role suitable for an individual with a blend of analytical and creative skills, involving a direct partnership with key decision-makers.
This role is extensively cross-functional, necessitating the capability to interact comfortably with individuals in business, product, content, and operations domains.
Below are specific responsibilities of the role focusing on uncovering Consumer insights from diverse touchpoints:
- Consumer Calls and Surveys
- B2B Relations
- Sales Calls
- Consumer Journeys
- Consumer Visits
- Driving cross-functional projects to achieve one or more business objectives:
- Acquisition
- Conversion
- Retention Experience
Required Skills:
- Develop various flow documents (Customer Journeys, BRD, and CLMs)
- Proficient in creating and documenting SOPs
- Aptitude in analyzing data and gauging impact
- Proficient in Cross-Functional Project Management
Required Traits:
- Blend of EQ and IQ; Natural Empathy and Critical Thinking
- Resourceful Problem-Solving
- Clear and concise in communication; Exceptional Written and Verbal Skills
- Effective Team Player
- Coaching capabilities
- Adaptable to uncertainty with a proactive approach
- Prior experience in 0 to 1 or early-stage startups is a must
- Preferential consideration for candidates with a background in Healthcare
- Previous involvement in launching initiatives from the ground up
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