Training Coordinator

1 week ago


Pune, Maharashtra, India KION India Pvt. Ltd. Full time

What we offer:

  • Address support requests by researching and implementing a documented task specific resolution process, test or verify the outcome accuracy, and communication resolution
  • Monitor mailbox, decipher and distribute requests to proper person and escalate if immediate attention is needed
  • Identify opportunities for improvement in data management process as well as document proven enduser troubleshooting processes.
  • Develop and/or maintain processes regarding the management of the team's training programs
  • Host virtual training events as producer, as needed
  • Maintaining all training records and reporting needed to provide program metrics reports
  • Test and troubleshoot eLearning courses with assistance of instructional design team
  • Load, validate, monitor, and deactivate courses as needed by interfacing with Learning Management System (LMS) owners and through own access to systems
  • Perform audits to ensure that courses are reviewed annually by owners/authors on a regular basis
  • Advance with technology and quickly grasp the essence and underlying structure of the change
  • Contribute to special projects
  • Perform other activities as requested in accordance with role expectations

Skill and Experience required:

  • Bachelor's or master's Degree in related fields of Learning and Development
  • Additional qualification / certification in learning and development domain preferred

5 to 8 years of experience in the Training coordination and support role with strong exposure in following aspects of the job role:

  • Excellent interpersonal and team skills; very patient, helpful, and collaborative
  • Ability to juggle competing projects while maintaining vigilant attention to details
  • Ability to be flexible, resilient, and adaptable to changing priorities
  • Exceptionally detailoriented and organized
  • Analytical and confident working with numbers and calculations with a high degree of thoroughness and accuracy
  • Sincere commitment to building and managing high quality learning
  • Proven ability to manage many simultaneous projects to meet business goals and objectives
  • Ability to coordinate with crossfunctional teams to help all individuals and teams
  • Strong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teams
  • Proven ability to collaborate and build relationships with internal stakeholders
  • Ability to effectively solve problems, make decisions and take action, exercising solid judgment
  • Ability to maintain a professional attitude and work independently with little guidance

Tasks and Qualifications:

  • Address support requests by researching and implementing a documented task specific resolution process, test or verify the outcome accuracy, and communication resolution
  • Monitor mailbox, decipher and distribute requests to proper person and escalate if immediate attention is needed
  • Identify opportunities for improvement in data management process as well as document proven enduser troubleshooting processes.
  • Develop and/or maintain processes regarding the management of the team's training programs
  • Host virtual training events as producer, as needed
  • Maintaining all training records and reporting needed to provide program metrics reports
  • Test and troubleshoot eLearning courses with assistance of instructional design team
  • Load, validate, monitor, and deactivate courses as needed by interfacing with Learning Management System (LMS) owners and through own access to systems
  • Perform audits to ensure that courses are reviewed annually by owners/authors on a regular basis
  • Advance with technology and quickly grasp the essence and underlying structure of the change
  • Contribute to special projects
  • Perform other activities as requested in accordance with role expectations

Skill and Experience required:

  • Bachelor's or master's Degree in related fields of Learning and Development
  • Additional qualification / certification in learning and development domain preferred

5 to 8 years of experience in the Training coordination and support role with strong exposure in following aspects of the job role:

  • Excellent interpersonal and team skills; very patient, helpful, and collaborative
  • Ability to juggle competing projects while maintaining vigilant attention to details
  • Ability to be flexible, resilient, and adaptable to changing priorities
  • Exceptionally detailoriented and organized
  • Analytical and confident working with numbers and calculations with a high degree of thoroughness and accuracy
  • Sincere commitment to building and managing high quality learning
  • Proven ability to manage many simultaneous projects to meet business goals and objectives
  • Ability to coordinate with crossfunctional teams to help all individuals and teams
  • Strong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teams
  • Pr


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