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Customer Service Associate
2 weeks ago
Interact with customers to provide information in response to level 2 inquiries about products and services and to handle and resolve complaints.
Provides customer service support by obtaining, analyzing and verifying the accuracy of information in a timely manner.Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
Co-ordinates in the handling of difficult and/or unusual situationsJob Responsibility:
- Answers to customers on product and service related questions; suggesting information about other products and services.
- Maintain customer records by updating account information.
- Resolves level 2 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Forwards all details of potential customers to Account Manager/Dealer Channel Sales by collecting customer information
- Contributes to team effort by accomplishing team metrics and SLA
- Provides all billing related information to customers help in resolving any billing issues
- Receives, processes and verifies the accuracy of requests from customers utilizing the company's internal tools and systems
- Ensures and provides quality service to both internal and external customers.
- Receives inquiries and contacts the organization's other departments to resolve a variety of account related issues
- Responsible for actively ensuring the retention of the customer base which includes promoting the service and products to existing customers
- Participates and provides expertise as a member of the Client Relations Group
Qualifications & Experience:
- Bachelor's Degree or equivalent
Job Information:
Job Opening ID
SA-7819-JOB
***Industry
IT Services
***Work Experience
2-5
***City
Chennai
***State/Province
Tamil Nadu
***Country
India
***Zip/Postal Code
**600001
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