Customer Service Associate

2 weeks ago


Chennai, Tamil Nadu, India SA Technologies Inc. Full time

Interact with customers to provide information in response to level 2 inquiries about products and services and to handle and resolve complaints.

Provides customer service support by obtaining, analyzing and verifying the accuracy of information in a timely manner.

Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

Co-ordinates in the handling of difficult and/or unusual situations

Job Responsibility:

  • Answers to customers on product and service related questions; suggesting information about other products and services.
  • Maintain customer records by updating account information.
  • Resolves level 2 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Forwards all details of potential customers to Account Manager/Dealer Channel Sales by collecting customer information
  • Contributes to team effort by accomplishing team metrics and SLA
  • Provides all billing related information to customers help in resolving any billing issues
  • Receives, processes and verifies the accuracy of requests from customers utilizing the company's internal tools and systems
  • Ensures and provides quality service to both internal and external customers.
  • Receives inquiries and contacts the organization's other departments to resolve a variety of account related issues
  • Responsible for actively ensuring the retention of the customer base which includes promoting the service and products to existing customers
  • Participates and provides expertise as a member of the Client Relations Group

Qualifications & Experience:

  • Bachelor's Degree or equivalent
2 to 5 or more years of experience

Job Information:

Job Opening ID

SA-7819-JOB
***Industry

IT Services
***Work Experience

2-5
***City

Chennai
***State/Province

Tamil Nadu
***Country

India
***Zip/Postal Code

**600001

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