Mahindra & Mahindra - Manager - Compliance & Audits - ITSM Platform & Budget Management

2 weeks ago


Mumbai, Maharashtra, India Mahindra and Mahindra Ltd Full time
Manager - Compliance & Audits - ITSM Platform & Budget Management

An experienced Manager with domain knowledge in Audit & Compliance, ITSM Platform, and Budget Management.

As an Audit & Compliance Manager, responsible for ensuring that the department adheres to all the IT compliance and legal standards as well as internal policies and procedures.

As an ITSM manager, act as a SME & Process Expert for the Customer support business unit. Professionalism and a high ethical standard are expected for this position.

Audit and Compliance:

  • Conducting trainings, internal reviews and operational audits to ensure the department meets operational requirements.
  • Developing risk management strategies
  • Build periodic management review reports and metrics.
  • Setup Process documentation and architecture diagrams for their said systems
  • Develop detailed roadmap based on user requirements and establish traceability to business vision."

Budget Management:

  • Design effective budget models for department and analyze financial information (e.g., revenues, expenditures and cash management) to ensure all operations are within budget.
  • Review budget requests for approval, Present annual budgets to senior managers & forecast future budget needs.
  • Identify variances between actual and budgeted financial results at the end of each reporting period.
  • Suggest spending improvements & Ensure department managers meet budget submission deadlines.

ITSM Platform:

  • Assisting in developing standard IT configuration management methodology and Supports the Configuration manager in the development of CMDB policy, processes, and knowledge base.
  • Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships.
  • Assists Configuration manager in conducting configuration audits and reconciliation.
  • Maintains CIs to ensure CMDB accuracy and completeness.
  • Support and administer the tool for configuration and asset management, Fresh Service Discovery, and additional applications or modules as assigned.

Education Qualifications:

  • B.E. / B. Tech (Computer or IT) , ITIL and Project mgmt certifications
  • Master in Management (Desired)
  • General Experience Minimum 05 years of Industry experience preferably in the field of Project management
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