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Client Service Manager - AVP

Corporate Bank

Location - Mumbai

About Deutsche Bank
Positive Impact. It's what drives us. More than a claim, this describes the way we do business.

Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.

We're committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients.

This is made possible by our people:
agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you'll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we're driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.

Corporate Bank

At the heart of Deutsche Bank's client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.

Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.

Roles & Responsibilities

• Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines
• Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients
• Manage client queries for countries centrally supported from India
• Coordinates and aligns closely with offshore teams
• Provides technical support for electronic banking platforms and selfservice apps for Corporate clients across countries supported as well as different business lines
• Work closely with onshore teams on E2E procedures and processes. Escalates issues to onshore teams in timely manner to manage client expectation & relationship
• Escalates issues with respective L2 / L3 support teams if needed
• Prepares and provides MIS reports and presentation, internally / externally / Regional Management
• Take on responsibilities as the dedicated Service Manager for clients
• Contributes to Continuous Improvement activities leading to operational efficiencies. Identify and implement best practices across countries supported
• Initiate and works with relevant teams on any projects that will lead to efficiencies in processes and reduction of queries
• Should be able to lead, balance, guide and retain team members and able to resolve concerns, if any.
• Manage administrative tasks for the team
• Manage queries on settlement of trades
• Cash, trade and Commodities, followup for settlement instructions, documents, status of payment, followup with clients for underlying documents
• Engage with stakeholders for Compliance and Audit requirements
• Conducts VOCs and client reviews and works towards closure of issues/complaints

Your skills and experience

• Graduate/Post graduate with 1015 years in servicing corporate clients or in a financial institution, leading a team
• Basic analytical skills, ability to exercise flexibility with regards to production problem solving
• Excellent communication skills, fluent in English and preferably local language
• Excellent team worker and leader, able to work in virtual global teams and a matrix organization
• Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering
• Driven and motivated to work under tight timelines
• Extremely diligent and hardworking to efficiently manage deadlines
• Open minded, able to share information, transfer knowledge and expertise to team members
• Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective
• Experience in electronic banking support is an advantage
• Excellent skills in using MS Office
• Power point and Excel

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

How we'll support you

• Training and development to help you excel

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