IT Engineer

2 weeks ago

Hyderabad, Telangana, India Veeva Systems Full time

The Role

We are currently seeking an IT Engineer based in Hyderabad/India who can provide excellent L1 and L2 IT end-user support for our colleagues as well as the technical environment across the APAC region. The eligible candidate must be resourceful, technical, cool under fire, and must love working in a dynamic, multinational environment. A high sense of autonomy and job ownership is also desired. We are looking for someone with a strong service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.

What You'll Do

Having the ownership of L1 and L2 Helpdesk support Interacting with internal clients to help resolve all levels of IT-related issues via the IT ticketing system Local vendor management Corporate PC/Mac management and deployment Setting up and maintaining the local meeting rooms and conference rooms Coordinating hardware warranty and repairs Organizing the IT inventory and updating IT asset data (serial numbers, software keys, locations, etc.) Assisting in the management of hosted IT applications (Google G Suite, Egnyte, Zoom, etc.) Managing the purchase of hardware and software products according to internal processes Performing various routine tasks including: IT account and asset management for on-/off-boarding of employees & Diagnosis and repair of end-user IT devices IT ticket management

Requirements

Eligibility of employment in your location (no VISA sponsorships) Excellent verbal and interpersonal skills in English Finished formal education in Computer Science/Information Technology or related discipline, or minimum 3+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT (support) roles

Nice to Have

Experience in supporting not only MS Windows 10 but also Mac OS Acquisition of network certificates such as CCNA Knowledge of general IT security controls and best practices Experience documenting IT applications and training users Cisco Meraki operational experience Previous working experience in a global organization across multiple regions and time zones Understanding ITIL best practices or possessing a certificate Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

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