Manager Digital Product Management
2 weeks ago
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.\
Manager, Digital Product Management (Product Owner), Acquirer Payments
It takes exceptional people to create exceptional products.
Weve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product owners are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.
The product of great thinking.
As a key link in the product development process no two days here will be the same, but there are some things you can count on doing:
Work with customers, key stakeholders, and partners to define a product vision and roadmap Understand and apply new trends and competitive best practices into product roadmap and requirements Support development of appropriate tracking and reporting to determine product performance Work closely with the design and technology teams to develop, test and deliver defined capabilities Translate product roadmap into well-defined product requirements/user stories and acceptance test criteriaDescription/Overview of the Department:
The Network & Acquiring Solutions (NAS) teams bring together American Express' Merchant-and Network-related Businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual Customers. The organization manages the relationships with millions of Customers around the world that accept American Express and runs the companys payment network and manages bank partnerships globally.
It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Acquirer Capability Delivery (ACD) Products team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.
We are looking for a talented Product Owner to join the Acquirer Capability Delivery (ACD) team in delivering efficient, effective, predictable, and compliant Acquirer capabilities for our global merchants. The success of the role will depend on your ability to maintain, improve, and expand capabilities provided to our Merchants and Partners around the world. The Product Owner should be strategic and a detail-oriented self-starter who is comfortable working in a dynamic and fast paced role within the organization.
You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business solutions and an eye on industry trends. Working with our partners, you will develop and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.
Does this sound like you?
This Product Owner will:
·Actively participate to design the capability roadmap to enable business processes that support the transaction processing products
·Identify product solutions for short term tactical needs and long-term strategy
·Deliver tools & capabilities based on customer needs, competitive analysis and market and technology trends
·Lead feature and user story definition sessions, ensuring the scrum team has everything they need to deliver
·Establish acceptance criteria, test strategy, and write user acceptance test cases.
·Lead scope prioritization sessions and backlog refinements
·Prioritizes the scrum teams backlog in collaboration with the Product Manager and other impacted teams
·Maintain open communication channels with ACD Leadership, stakeholders, business partners, and technology partners
·Support governance processes for Acquirer Capability Delivery
·Develops deep understanding of the problems our stakeholders are trying to solve and the challenges they face
·Become a subject matter expert of the products in scope
Qualifications:
·Experienced SAFe practitioner
·3+ year experience working with a scrum team
·Knowledge of merchant transaction processing capabilities
·Financial reporting and accounting knowledge a plus
·Ability to gate-keep and manage scope
·"Growth Mindset" with a passion for innovative thinking
·Understanding of Global Merchant & Network Services (GMNS) business drivers, merchant needs, and market trends
·Ability to think globally and drive standardization in processes and capabilities (May be required to "act locally" where governed by compliance, legal, or market-specific requirements)
·Proven track record of communication, influence, and leadership without authority
·Demonstration of skill in gathering and facilitating definition and clarity on needs translated into high quality features and user stories.
·Ability to drive innovation, communicate effectively, and influence without authority are necessary leadership attributes of the successful candidate
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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