Service Excellence
1 week ago
What you'll be doing
1. Supports standards delivery, revenue growth and the maintenance of successful relationships with assigned customers by identifying and raising opportunities, within broad guidelines and policies.
2. Participates in customers monthly service review meetings, with effective service level agreements (SLAs) reporting and associated analysis.
3. Executes the review and progress assessment on continuous service improvement plans for each customer.
4. Supports the development of the operational service improvement plan through gathering of information and resources, ensuring that improvements are identified, prioritised and fixed.
5. Acts as a point of escalation for routine and non-routine problems for assigned customers, building a strong business relationship.
6. Ensures regular contact with customers to be able to promote products and services according to the needs of customers, in conjunction with the sales team.
7. Supports in the implementation of ways to improve working processes within the area of service delivery
The skills you'll need
CommunicationIssue ResolutionContinuous ImprovementProblem SolvingService Level Agreement ManagementOrder ManagementRisk ManagementSupplier ManagementCommercial AcumenTechnical SupportBusiness Process ImprovementProject/Programme ManagementEscalation ManagementIncident ManagementDecision MakingGrowth MindsetInclusive LeadershipOur leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
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