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Operation Lead
3 months ago
What we will be doing:
The Operation Lead must have an expertise in implementing SRE practices, automation initiatives, & ensuring our applications meet strict SLAs (Service Level Agreements) and play a key role in managing our critical applications.
Roles & Responsibilities :
Implement SRE principles and methodologies to ensure reliable, scalable, and highly available applications.
Champion automation across the IT operations landscape to improve efficiency and reduce human error.
Foster a culture of Dev Ops and implement the DORA (Dev Ops Research and Assessment) metrics to measure software delivery performance.
Develop and execute strategies to manage technical debt and keep applications maintainable.Oversee application decommissioning processes to ensure smooth retirement of old systems.
Staying up to date on emerging technologies, particularly AI (Artificial Intelligence), and explore its potential to optimize IT operations.
Plan and implement strategies for smooth Application operations for a large portfolio bringing together diverse teams across value streams and capabilities (200+ FTEs).
Ensure the applications meet defined business priorities.Ensure operations are independently supported from offshore including planning, enabling and implementing strategies across all groups.
Develop new or strengthen existing controls for the same.
Establish and mature IM processes from offshore and continuously improve.
Ensure strict adherence to ITIL processes, review and update any process changes to Devops teams on regular basis
Work on eliminating instability, addressing root cause for failures and implement key strategies to improve applications.
Champion automation across the IT operations landscape to improve efficiency and reduce human error.
Improve overall knowledge management.
Develop and execute strategies to manage technical debt and keep applications maintainable.
Implement and enforce IT policies and procedures to maintain security and compliance.
Track and report on SLAs, other key business and IT operational metrics & ongoing improvements based on strategies deployed.
Bring ideas proactively and invoke wider ecosystem to optimize IT resources to ensure cost effectiveness.
Ensure clear communication for different operational aspects and ensure necessary highlights & escalations both internally and to customer stakeholders.
Oversee application decommissioning processes to ensure smooth retirement of old systems & input into cloud/platform migration strategies.
Work Experience:
Relevant 6yrs.-15yrs.
of experience in SRE practices, automation initiatives, managing critical applications along with implementation of DORA.
Location of Posting:
Bangalore, Pune, Chennai, Hyderabad, Chandigarh (location of posting is subject to business requirements).
To learn more about Infosys and see our ideas in action please visit us at
