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    **Customer Liaison**: Act as a point of contact between customers and the body shop, ensuring clear communication and understanding of customer needs. - **Estimate Coordination**: Collaborate with technicians to assess vehicle damage and prepare accurate repair estimates for customers. - **Insurance Claims Handling**: Assist customers with navigating...

Bodyshop Advisor

3 months ago

Raipur, Chhattisgarh, India Cafyo Pvt Ltd Full time

Customer Liaison:

Act as a point of contact between customers and the body shop, ensuring clear communication and understanding of customer needs.

-
Estimate Coordination: Collaborate with technicians to assess vehicle damage and prepare accurate repair estimates for customers.
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Insurance Claims Handling: Assist customers with navigating insurance claims processes, including documentation and communication with insurance companies.
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Repair Scheduling: Schedule repair appointments and coordinate vehicle drop-off and pick-up times to ensure efficient workflow and customer satisfaction.
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Parts Procurement: Coordinate the procurement of necessary parts and materials for repairs, ensuring timely availability and smooth workflow.
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Quality Assurance: Conduct thorough inspections of completed repairs to ensure quality standards are met and customer expectations are exceeded.
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Customer Education: Educate customers on repair processes, timelines, and any additional services or options available to them.
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Administrative Tasks: Handle administrative duties such as maintaining records, updating databases, and processing paperwork related to repairs and customer transactions.
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Problem Resolution: Address any customer concerns or issues promptly and professionally, striving to resolve them to the customer's satisfaction.
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Team Collaboration: Work closely with other team members, including technicians, administrators, and management, to ensure seamless operations and excellent customer service.

Pay:
₹9, ₹17,911.63 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Work Location:
In person