Bodyshop Advisor

7 months ago

Raipur Chhattisgarh, India Cafyo Pvt Ltd Full time

**Customer Liaison**: Act as a point of contact between customers and the body shop, ensuring clear communication and understanding of customer needs.
- **Estimate Coordination**: Collaborate with technicians to assess vehicle damage and prepare accurate repair estimates for customers.
- **Insurance Claims Handling**: Assist customers with navigating insurance claims processes, including documentation and communication with insurance companies.
- **Repair Scheduling**: Schedule repair appointments and coordinate vehicle drop-off and pick-up times to ensure efficient workflow and customer satisfaction.
- **Parts Procurement**: Coordinate the procurement of necessary parts and materials for repairs, ensuring timely availability and smooth workflow.
- **Quality Assurance**: Conduct thorough inspections of completed repairs to ensure quality standards are met and customer expectations are exceeded.
- **Customer Education**: Educate customers on repair processes, timelines, and any additional services or options available to them.
- **Administrative Tasks**: Handle administrative duties such as maintaining records, updating databases, and processing paperwork related to repairs and customer transactions.
- **Problem Resolution**: Address any customer concerns or issues promptly and professionally, striving to resolve them to the customer's satisfaction.
- **Team Collaboration**: Work closely with other team members, including technicians, administrators, and management, to ensure seamless operations and excellent customer service.

Pay: ₹9,030.21 - ₹17,911.63 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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