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Business Execution Manager

3 months ago


Bengaluru, Karnataka, India WELLS FARGO BANK Full time
About this role:
Wells Fargo is seeking a Business Execution Manager.
In this role, you will:
  • Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business
  • Engage business stakeholders in integrating or implementing business execution initiatives
  • Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development
  • Make decisions and resolve issues regarding operations of the team to meet business objectives
  • Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives
  • Collaborate and consult with immediate colleagues and cross functional business partners
  • Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution
  • Manage allocation of people and financial resources for Business Execution
  • Mentor and guide talent development of direct reports and assist in hiring talent
As Business Execution Manager for Procedure and Escalation Management, your primary role is to oversee the development, implementation, and maintenance of standardized procedures and processes, within Commercial Banking Operations (CBO). You will work closely with various lines of business to ensure that operational procedures are documented, optimized, and aligned with the business and regulatory requirements. You will also be responsible to ensure the effective development, implementation, and governance of standardized procedures. You will oversee the entire lifecycle of procedural documents, from creation to retirement, and comply with pre-established governance. In addition, you will manage and oversee the Escalations team within CBO and ensure that any Escalations received are resolved within the desired SLA's. Your attention to detail and strong organizational skills, functional expertise will be instrumental in driving efficiency and consistency.
Key Responsibilities:
Team Management and Leadership:
  • Manage budgets and resources effectively to achieve the teams and business objectives
  • Mentor, motivate and guide talent development of direct reports and assist in hiring talent
  • Manage allocation of people and financial resources
  • Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
  • Provide training, performance evaluation, and coaching to the team members
  • Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
  • Drive a culture of continuous improvement by identifying opportunities to streamline processes, enhance efficiency, and reduce risk
  • Foster collaboration and knowledge sharing among the team(s) to identify best practices and implement process improvements
  • Stay abreast of industry trends, regulatory changes, and emerging best practices
  • Document SLA's/ key performance indicators (KPIs) related to process efficiency and effectiveness and drive initiatives to optimize performance
  • Implement corrective actions for enhancements and/or to address gaps or deficiencies identified during RCSA, audits
Procedure Development, Maintenance and Implementation:
  • Collaborate with department heads and subject matter experts to identify, document, and standardize operational procedures
  • Conduct thorough process analysis to understand current workflows, identify inefficiencies, and propose improvements
  • Ensure that the procedure documents are clear, concise , and user-friendly and outline the step-by-step instructions, roles, and responsibilities
  • Monitor adherence to procedures and address any deviations or non-compliance issues through appropriate channels
  • Ensure that the procedures are properly version-controlled and maintained in the centralized repository or document management system
  • Establish a formal review process to solicit feedback from stakeholders and incorporate improvements as needed
  • Collaborate with quality assurance teams to ensure that procedures align with quality standards and regulatory guidelines
  • Adhere to governance frameworks and controls to ensure compliance with regulatory requirements, industry standards, and internal policies
  • Monitor compliance with procedures and provide guidance and support to address any deviations or non-compliance issues
Escalation Management:
  • Monitor Escalations within CBO and ensure that adequate follow up's are done by the team to meet the stringent resolution turnaround time
  • Ensure that dashboard reports are created and communicated to the stakeholders with metrics such as volumes, turnaround times, trends and root cause analysis
  • Collaborate with the Problem Management team to streamline the process, and build efficiency
  • Ensure that the Escalation Matrix is viewed and updated periodically and is in an evergreen state
Qualifications:
  • 12+ years of experience in Operations/ Financial Industry
  • Effective communication and leadership skills. Ability to work well under pressure and meet deadlines
  • Proven experience in procedure management, business process improvement, or quality management roles
  • Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner
  • Detail-oriented with strong analytical and problem-solving skills
  • Excellent analytical and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups
  • Experience with document management systems, PowerApps, Microsoft 365, and process mapping tools will be a plus
Posting End Date:
2 Jun 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.