Installation Associate

2 weeks ago

Mumbai, Maharashtra, India NCR Full time
About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job purpose

Coordinate certain aspects of the installation, de-installation and site survey requests associated with Global Accounts. Might include software and hardware (i.e. routers, modems, workstations, PCs, laptops, printers, etc.) for our customers or third-party customers.

The main purpose is to ensure that the requested event is completed to the satisfaction of the customer.

The key aim is to get the right engineers allocated to all customer requests and to provide the engineers and customers with the necessary information for the event to run smoothly.

Accountabilities

Please note that every account works slightly differently, and they do not all provide the same services. Not all of them provide quotes to the engineers, or process the requests, or manage the billing side.

  • Quotes


Provide the customer with a quote for a potential event, with the information provided by the customer about the project.


  • Request processing


After receipt of a request for a job from the customer, validate and process the request, create Service Request Form to request an engineer, create entry in the relevant tracker database / spreadsheet.


  • Securing engineers


Liaise with the schedulers in the countries where the events take place to ensure an engineer gets assigned to the jobs.

Manage the availability issues, trying to re-schedule events with the customers or escalating the issue to the relevant people within NCR.


  • Confirming the event


Prior to each event, make sure that the customer knows the details of the engineer who will attend the site.

Make sure that the relevant documentation, and contacts have been forwarded to the engineer.

  • Contact for engineers
Being available for the engineer and the customer on the day of the event. Assist the engineer with any query or issue and liaise with the customer.

Call the engineer after the event to ensure everything ran smoothly and report any issue to the customer.

  • Closure / Pick up requests


Get the closure details (time spent on site, travel time, number of trips, additional costs) from the engineer or the country scheduler.

When equipment gets de-installed, arrange the collection of the equipment by courier service.

  • Billing


From the closure details, use a pricing matrix to calculate how much the customer should be billed for each event.

Take part to billing reviews with the customer.

Mandatory skills / Experience

  • Will need to be highly personable with first class communication skills.
  • Highly organized.
  • Must have experience in a customer service environment.
  • Will need to be capable of working within very tight deadlines.
  • Will need to be an effective problem solver.
  • Will have good organizational skills and be able to work well both independently and within a team.
Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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