Team Member-customer Experience-support

1 week ago


Mumbai, Maharashtra, India Kotak Mahindra Full time
Job Role

  • The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment
  • S/he will have to identify customer pain areas across the Customer journey.
  • Prioritize & resolve the customer issues by simplifying process, relook at policies /
  • S/he will work with the business stakeholders like Product / Process / RCU /BSG / Digital and be responsible to implement the changes
  • S/he will also Project manage external agencies if engaged to support large scale customer journeys
Job Requirements

  • Customer orientation
  • Essential
  • Problem solving / Analytical
  • Essential


Project management skills
  • Essential


Result Orientation
  • Essential
  • Understanding of business preferable
  • Appreciation of technology preferable
  • Sales management or Operations exposure will be useful
  • Good communication skills written and oral


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