Executive - Operations

1 week ago

India DHL Full time
Do correct Extraction (from online
- as required), Validation and accurate entry of Sales Order, STNs and Free Issue Order entry in the system.

  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements/queries, delivery status, order status etc.
  • Should understand the business requirement in agreement with client and send Suggested Order schedule for one part of their business.
  • He/ She must be comfortable to interact with customers Modern Trade & Canteen Services clients for taking appointments to ensure delivery of orders as agreed and expected.
  • He/ She also need to understand the customer's online portal for Order Entry so that all the request can be worked on as per TAT.
  • Attend meet with Customer's client to understand the new incoming business for Order Management and efficiency in order entry for new clients.
  • He/ She must develop a good rapport with the client to follow up with their various internal departments for Credit blocks release, catalogue & MRP issues to be highlighted, amended PO's to be requested etc.
  • Handle complaints to ensure prompt and effective resolutions.
  • Act responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
  • Ensure customer expectations are met thus leading to overall customer satisfaction.
  • He/ She should take complete ownership of Transactions entered / processed.
  • He/ She must ensure correct entry of data/codes (ship to, bill to, SKU) to work towards minimum errors and ensuring smooth operations.
  • He/ She must be responsible for timely & accurate Order entry to ensure delivery as per agreed Lead Time.
  • Should regularly follow up with CFA's/PDC for Invoicing & Delivery of the orders.
  • Responsible for complying with all Policies and other organizational processes & security procedures. Thus ensure compliance to Business rules.
  • Work towards giving value addition service to client by Identifying and promoting areas with potential for improvement through PI.
  • Provide suggestions or alternatives for improving customer service quality to meet and exceed customers' expectations for day to day OM work.
  • Should be cross trained in process understanding of other divisions/areas of work within the team to be able to act as back up when required.
  • Understand and capitalize the trainings provided for improvement, keep self updated on process change/new changes, take complete ownership of changed process adherence and to operational Quality Standards.
  • Express ideas effectively, adjusting style, tools and mode to the needs of customer. Listens attentively and summarize or ask questions, when needed, to clarify information.

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