Engagement Manager
1 week ago
About Nanonets
Nanonets has a vision to help computers see the world starting with reading and understanding
documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day
powerhouse transforming the business landscape. Nanonets is at the forefront of this
transformation, offering innovative ML solutions designed to make document related processes
faster than ever before.
From automating data extraction processes to enhancing reconciliation, our solutions are
designed to revolutionize workflows, optimize operations, and unlock untapped potential for our
clients. Our client footprint spans across brands such as Toyota, Boston Scientific, and
Entergy to name a few enabling businesses across a myriad of industries to unlock the potential
of their visual and textual data
We recently announced a series B round of $29 million in funding by Accel and are backed by
the likes of existing investors including Elevation Capital & Y Combinator. This infusion of capital
underscores our commitment to driving innovation and expanding our reach in delivering
cutting-edge AI solutions to businesses worldwide.
Read about the release here:
onets-automation/?sh=6d79ec8f3ca1
We're on a mission to hire the very best and are committed to creating exceptional employee
experiences where everyone is respected and has access to equal opportunity.
What you'll do
TLDR - Manage Customer Expectations, Be Customers voice for internal stakeholders
Primany KPI - Net Revenue Retention - (What is NRR -
)
● Engage with customers right after the contract is closed to get the technical integration
done
● Understand customer requirements, and clearly articulate it to the technical team
● Clearly call out any deviations from the requirements (to the customer and internal
teams)
● Write PRDs for internal teams to work on
● Ensure Hygiene requirements (data availability, final output format etc for Activation)
● Be the SPOC for all daily / weekly communications with the customers
Plan with internal stakeholders and communicate clear timelines via Gantt Charts / Excel
documents / presentations
● Maintain and prioritise the backlog, enhancement requests across multiple customers
● Ensure end to end testing of the workflow and output before releasing it to the customer
Required Qualifications / Need to Have:
● 3 years of Stakeholder Management Experience (Sales / Consulting / Account
Management)
● Good Verbal and Written Communication
● Excellent conflict management and resolution skills
Good to Have:
● Ability to Manage relationships
● Proven track record of leading projects
● Exceptional verbal and written communication skills, including the ability to work with
technical and non-technical audiences; as well as communicate effectively to individual
contributors, management, and executive leadership
● Strong communications skills, with the distinctive ability to empower and influence
people without authority or a direct reporting relationship.
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