Support Engineer

2 weeks ago

India SailPoint Full time

This position (part of our Customer Support Team) is responsible for working directly with SailPoint field personnel and customers to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams.

To be located in Pune, India

Responsibilities:

Provide technical support to SailPoint customers and field personnel via multiple channels, including telephone, email, Microsoft team meetings, and ticketing system. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Engineeringteams in a timely manner with appropriate details captured. Document problem solutions in the company knowledge base. Interface with Product, Customer Success, Sales, Marketing, and Engineering to improve product service, design, and quality. Clearly present technical concepts to our customers and internal teams. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability, and attention to detail.

Required (candidates must have this experience):

3+ years of professional software support experience, preferably in enterprise security software/SaaS product companies. 2+ years of ERP experience like SAP security/GRC/Basis/Oracle segregation of duties. Proven track record of aggressive troubleshooting techniques; effective use of all resources available, including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals. Experience with some of the following web technologies: JavaScript, XML, SAML, SPML/SOAP, Web and Application Servers, HTML, REST API, JSON Experience with Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL). Experience on both Windows and Unix (Linux, Sun, HP, AIX) OS platforms. Excellent written and verbal communication skills.With experience communicating with international clients. Proven ability to listen and empathise with the client's situation. An understanding of when to employ different interpersonal interaction techniques depending on the situation. Willingness to improve yourself and fellow team members in relevant technologies. Willingness to work in rotational shifts. (30% EMEA, 70% AMS hours in a year)

Preferred (candidates may have this experience) :

Some software development experience with an object-oriented language Experience with creating or troubleshooting XML and JavaScript. Experience with a J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic. Experience troubleshooting applications in an enterprise environment. Ability to think creatively when troubleshooting and not allowing a brick wall to stop you. Logging system configuration experience. Browser compatibility testing. Version control systems such as Subversion (SVN). Familiarity with identity management provisioning systems such as Sun, Oracle, IBM, or Novell.

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

  • Operations Specialist

    2 weeks ago

    India Data Engineer Academy Full time

    Job Title: Operations Analyst Location : Remote Company Overview: Data Engineering Academy is a pioneering force in data engineering education, founded by FAANG data engineers with extensive industry expertise. Our platform provides comprehensive programs tailored to empower aspiring data engineers, equipping them with the skills and confidence necessary...

  • IT Support Engineer

    2 weeks ago

    India Solifi Full time

    Great opportunity for IT Support Engineers:Check out this fantastic career opportunity!Current OpeningsLet's Get StartedJob Details: IT Support EngineerHere are the full details of the job:Vacancy Name: IT Support EngineerJob Title: IT Support EngineerLocation: BangaloreAbout Solifi:Solifi provides a strong financial technology foundation for various finance...

  • Structural Engineer

    2 weeks ago

    India My Support Staff Full time

    Job Description We are seeking a highly motivated and experienced Structural Engineer to join a leading Structural Engineering Firm in Memphis, TN. Responsibilities: Conduct structural analyses and inspections of residential, commercial, industrial, and historical buildings.Prepare detailed construction documents, including calculations, drawings, and...

  • IT Support Engineer

    4 weeks ago

    india Solifi Full time

    Great vacancy IT Support Engineer hiring now Great vacancy IT Support Engineer hiring now Current Vacancies Get Started Applicant Portal :Job Details: IT Support Engineer Full details of the job.      ...

  • IT Support Engineer

    4 weeks ago

    india Solifi Full time

    Great vacancy IT Support Engineer hiring now Great vacancy IT Support Engineer hiring now Current Vacancies Get Started Applicant Portal :Job Details: IT Support Engineer Full details of the job.      ...

  • Desktop Support Engineer

    4 days ago

    india InvitISE Ltd Full time

    Job Description We are currently looking for a Desktop Support Engineer for our MSP financial services client based in London paying between £35,000 to £45,000 + Great benefits depending on experience.This is a filed based role and there is an expectation to be based onsite 5 days per week.  This is a great opportunity for a Support Engineer to really...

  • Support Engineer

    2 weeks ago

    India Fineos Corporation Full time

    Summary The Customer Support Engineer is responsible for ensuring designated FINEOS customers operate with minimal disruption, and problems are resolved quickly with root cause analysis and fixes being provided where appropriate to meet the agreed Service Level Agreements (SLAs). The Customer Support Engineer works closely with our customer's support...

  • IT Support Engineer

    2 months ago

    india Flintex Consulting Pte Ltd Full time

    Job Description JOB SUMMARY: You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.RESPONSIBILITIES: 1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.2. Perform installations,...

  • IT Support Engineer

    4 weeks ago

    india Flintex Consulting Pte Ltd Full time

    Job Description JOB SUMMARY: You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.RESPONSIBILITIES: 1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.2. Perform installations,...

  • Engineering Support Analyst

    2 weeks ago

    india Solifi Full time

    Great vacancy Engineering Support hiring now Great vacancy Engineering Support hiring now Current Vacancies Get Started Applicant Portal :Job Details: Engineering Support Full details of the job.      ...

  • Wireless Support Engineer

    4 weeks ago

    india CallTek Full time

    Wireless Support Engineer About the job :Staff4Me is currently seeking a knowledgeable and dedicated Wireless Support Engineer to join our team. As a Wireless Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wireless networks, ensuring the stable and optimal performance of wireless networks, and...

  • Wireless Support Engineer

    3 weeks ago

    india CallTek Full time

    Wireless Support Engineer About the job :Staff4Me is currently seeking a knowledgeable and dedicated Wireless Support Engineer to join our team. As a Wireless Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wireless networks, ensuring the stable and optimal performance of wireless networks, and...

  • Electrical Support Engineer

    2 weeks ago

    India GHA Recruitment Ltd Full time

    Job Description ELECTRICAL SUPPORT ENGINEER Our client is a specialist for intelligent drive technology and systems. Their customers are in diverse industries such as oil and gas, energy, mining, ship technology, rail and commercial vehicles. They are looking to employ on a full-time permanent basis an experienced Electrical Support Engineer . This role...

  • Support Engineer

    2 weeks ago

    India MigrationIT Full time

    Job Description End User Device Support.Designing and implementing new network devices and/or improving the efficiency of current networks.Installing, configuring and supporting network equipment, including routers, proxy servers, switches,DNS, DHCP and WAN/LAN. Configuring Network/Security Devices to maximize network efficiency and security.Maximizing...

  • Support Engineer

    4 weeks ago

    india MigrationIT Full time

    Job Description End User Device Support.Designing and implementing new network devices and/or improving the efficiency of current networks.Installing, configuring and supporting network equipment, including routers, proxy servers, switches,DNS, DHCP and WAN/LAN. Configuring Network/Security Devices to maximize network efficiency and security.Maximizing...

  • Application Support Engineer

    2 weeks ago

    india PamTen Full time

    Role – Application Support Engineer Years of Experience – 2 - 5 years Location – Chennai JD: • Demonstrable experience as an application support engineer or any other related field. • Bachelor's degree in computer science, software engineering, information systems, information technology, computer engineering, or anything similar. • Must be...

  • IT Support Engineer

    1 month ago

    india CloudifyOps Pvt .Ltd Full time

    Job Description CloudifyOps is seeking a talented Senior IT Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for implementing and managing organizational infrastructure to support our growing business needs. If you are passionate about IT & cloud technologies and have a strong background in system administration, we want...

  • IT Support Engineer

    4 weeks ago

    india CloudifyOps Pvt .Ltd Full time

    Job Description CloudifyOps is seeking a talented Senior IT Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for implementing and managing organizational infrastructure to support our growing business needs. If you are passionate about IT & cloud technologies and have a strong background in system administration, we want...

  • IT Support Engineer

    4 weeks ago

    india SynapseIndia Full time

    IT Support Engineer SynapseIndia is a 23+ years old Software development company having development offices in India and USA with clients across the globe.  We are located in Noida SEZ, within 10 minutes’ walk to nearest metro station. Why work with us? Google partner and Microsoft partner company with certified...

  • Key Support Engineer

    2 weeks ago

    India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: Key Support Engineer (Global Equipment Provider Company) A global equipment provider company is looking for Key Support Engineer to be based in Penang office.Key requirements include: · Involved in machine installation and commissioning at customer sites.· Regional exposure with responsibility to support internally and...