Training & Resourcing Lead-Retail Liabilities

1 week ago


Mumbai, Maharashtra, India IDFC FIRST Bank Full time

Role/ Job Title: Training & Resourcing Lead - Retail Liabilities

Function/ Department: Retail Liabilities

Job Purpose:

Incumbent will be accountable for bolstering the skills of our retail banking front-end staff, crucial for driving the growth of our liabilities portfolio. The individual will collaborate closely with the business and other stakeholders to craft and execute a comprehensive capability roadmap in line with our strategic goal of providing a unique customer experience and interaction through our channels.

Roles & Responsibilities:

  • Developing career paths and advancement opportunities for front-end job categories in retail liabilities, offering clear direction on progression within the channel.
  • Identifying best practices, success stories, and knowledge gaps across the channel, and devising and implementing initiatives for knowledge-sharing, learning, and enhancement.
  • Creating and executing training schemes for new recruits, current staff, and potential candidates, encompassing industry trends, product awareness, sales strategies, and regulatory standards.
  • Guaranteeing continual learning avenues are accessible to staff through diverse methods like e-learning, webinars, podcasts, etc.
  • Structuring and launching staff engagement activities to nurture a positive workplace culture and boost morale.
  • Advising on front-end recruitment across all retail liabilities channels to ensure quality hires with brand value, talent sourcing, screening, assessment, and onboarding in collaboration with the HR talent acquisition team.
  • Identifying and implementing ingenious approaches, projects, tools, and technologies to streamline operations, automate tasks, and improve efficiency while maintaining customer satisfaction.

Education Qualification:

Graduation: Bachelor's in Management
Post Graduation: PGDM / MBA

Experience: 10 to 18 years of pertinent experience



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