Senior Production Support Lead

1 week ago


Mumbai, Maharashtra, India People Connect Solutions Full time

Job Purpose :

The role entails the responsibility of providing production support lead and Manage L2 Support Task and activities into bank's software applications. It includes Technical Expertise, Application monitoring, Application Administration and resolving day to day production/Business/BAU applications issues and perform root cause analysis, tech resolution along with OEM team.

Primary Responsibilities :

  • Handling core lending systems like LOS and LMS, along with interface systems.
  • Coordinating with stakeholders and vendor systems/products.
  • Establishing root cause analysis of production errors and escalating serious concerns.
  • Monitoring and conducting health checks of all environments (DC and DR).
  • Utilizing monitoring and observability tools to supervise alerts and provide proactive resolution.
  • Creating a monitoring plan for continuous production support and upgrades.
  • Providing end-to-end L1 and L2 monitoring and production application support.
  • Possessing in-depth knowledge of both functional and technical areas of core products (JLG).
  • Playing a critical role in server support/maintenance and application feature enhancement.
  • Participating in resolving highly complex issues impacting business and system applications.
  • Prioritizing workload based on business and technology needs.
  • Identifying and implementing improvements to application services and performance.
  • Demonstrating sound analytical capabilities to provide support and make strategic decisions.
  • Understanding server infrastructure and monitoring processes to analyze and resolve issues.
  • Having good knowledge of DDL, DML, DCL commands, functions, stored procedures, T-SQL queries, batch files, and Windows schedulers.
Secondary Responsibilities :
  • Total experience of 5 to 10 years in NBFC/BFSI banking, with a preference for retail banking knowledge.
  • Good experience and knowledge of LOS-LMS applications, specifically in the JLG business.
  • Knowledge of T-SQL or Windows Server OS.
  • Ability to think logically and provide IT solutions.
  • Motivated, disciplined, and capable of working in a team environment.
  • Effective communication skills with all levels of stakeholders.
  • Ability to handle incidents raised by users and provide proactive solutions.
  • Willingness to work in a 24x7 on-call support rotation for scheduling, monitoring, and automations.
)

  • Mumbai/Navi Mumbai, Maharashtra, India People Connect Solutions Full time

    Job Purpose :The role entails the responsibility of providing production support lead and Manage L2 Support Task and activities into bank's software applications. It includes Technical Expertise, Application monitoring, Application Administration and resolving day to day production/Business/BAU applications issues and perform root cause analysis, tech...


  • Mumbai, Maharashtra, India talent leads Full time

    JOB DESCRIPTION : Production Support Team (Team Leader) :Job Title : Team Leader (DM II)Department : Information TechnologyReports to : Associate Vice President - IT (PMT)Experience : 8-10 YearsRequired Qualification : BE/BTech/MSc-IT/MCAPreferred Qualification : ITIL Certification (at least V3)Skill, Knowledge & Trainings :a. Should have sound and working...


  • Mumbai, Maharashtra, India talent leads Full time

    JOB DESCRIPTION : Production Support Team (Team Leader) :Job Title : Team Leader (DM II)Department : Information TechnologyReports to : Associate Vice President - IT (PMT)Experience : 8-10 YearsRequired Qualification : BE/BTech/MSc-IT/MCAPreferred Qualification : ITIL Certification (at least V3)Skill, Knowledge & Trainings :a. Should have sound and working...


  • Mumbai, Maharashtra, India talent leads Full time

    JOB DESCRIPTION :Production Support Team (Team Leader) : Job Title : Team Leader (DM II)Department : Information TechnologyReports to : Associate Vice President - IT (PMT)Experience : 8-10 YearsRequired Qualification : BE/BTech/MSc-IT/MCAPreferred Qualification : ITIL Certification (at least V3)Skill, Knowledge & Trainings :a. Should have sound and working...

  • Production Support

    1 week ago


    Mumbai, Maharashtra, India Skillventory Full time

    Production Support (Transaction Processing) with leading Bank:From 8 to 13 year(s) of experience- ₹ Not Disclosed by Recruiter MumbaiorRoles and ResponsibilitiesKey Responsibilities: Manage production technical support for issues logged by user and other customer support- units Perform jobs like incident analysis / review, impact analysis of critical...


  • Mumbai, Maharashtra, India HumanX Full time

    HumanX is seeking a Product Design LeadAbout HumanX:We are a Strategic Design and Tech consultancy dedicated to crafting digital products with a human touch. We collaborate with high-reaching clients like Amazon, Bangalore Airport, DriveX, CSBC, NPCI, Seclore, Dr. Reddy's, CNBC TV18, and other leading companies and startups in India and globally. Our mission...

  • Senior Lead

    1 week ago


    Mumbai, Maharashtra, India NPCI Full time

    Position: Senior Lead Internal AuditPlace of posting: Mumbai (Goregaon)Experience:7 to12 years Qualification: CA/MBA (Finance)/CIARole Contour - Candidate in Internal Audit department will be responsible for providing an independent, objective assurance and consulting service designed to add value and improve an NPCI's operations.Accountabilities: Will be...


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Role / Job Title: Product Lead - NRI Function/Department: Retail Liabilities Job Purpose: A product leadership role in the Non-Resident (NRI) Banking unit, reporting to the Product Head NRI Business. Responsible for overall Product charter for NR business for the Bank by leading the team and collaborating closely with internal and external...


  • Mumbai, Maharashtra, India Neogrowth Full time

    Are you enthusiastic about establishing a strong environment for the company?Here's a great opportunity for you:Job Description: Taking on the role of Production Support Lead, you will have a crucial part in managing production effectively, maintaining infrastructure and providing application support within the domain. Collaborating closely with other teams...

  • Product Design Lead

    1 week ago


    Mumbai, Maharashtra, India HumanX Full time

    HumanX is looking for a Product Design Lead. About HumanX We are a Strategic Design and Tech consultancy that shapes digital products that are unmistakably human. We are design partners for ambitious clients like Amazon, Bangalore Airport, DriveX, CSBC, NPCI, Seclore, Dr.Reddy's, CNBC TV18 among other blue-chip firms and startups in India and around the...


  • Mumbai, Maharashtra, India Knight FinTech Full time

    Senior Product Manager / AVP, Product / Senior Business AnalystJOB DESCRIPTIONWe are looking to onboard highly skilled individuals who are eager to take on cutting-edge challenges and join one of the fastest-growing FinTech companies in the Lending/Treasury industry.JOB ROLEWork on multiple concurrent projects to gather and analyze business requirements and...


  • Mumbai, Maharashtra, India Boku Inc Full time

    At Boku, we're revolutionising the PSP landscape by offering a reliable, scalable, and secure payment system that connects global merchants with the best local payment networks. Our commitment to innovation, customer satisfaction, and impactful results drives our success. Join us to be part of a dynamic and global Data Platform Team that is fundamentally...


  • Mumbai, Maharashtra, India Zyvka Full time

    Job Title Senior Engineer 1(Production SupportL2)LocationOnsite SBI (Navi MumbaiBelapur)Experience:Min 34YearsBudget: 78LPAIndustryFintechNoticeperiod ImmediateJoinerRoleand Responsibilities Dailyoperational activities for Projects.Monitoring all servers and transactions.Complete issue reporting and tracking till closure in ticketingtool. Ensuring Minimum...

  • Product Design Lead

    1 week ago


    Mumbai, Maharashtra, India HumanX Full time

    HumanX is looking for a Product Design Lead. About HumanX :We are a Strategic Design and Tech consultancy that shapes digital products that are unmistakably human. We are design partners for ambitious clients like Amazon, Bangalore Airport, DriveX, CSBC, NPCI, Seclore, Dr. Reddy's, CNBC TV18 among other blue-chip firms and startups in India and around the...


  • Mumbai, Maharashtra, India Apport Software Solutions Private Limited Full time

    We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest...


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Role/Job Title: Senior Product Designer Function/Department: Digital Platform Job Purpose : Most products do not delight us because we consider them 'done' once they become easy to use (convenient). The best products push through and bring meaning and delight. We are looking for an experienced, passionate, detail-oriented senior product design...

  • Product Lead

    1 week ago


    Mumbai, Maharashtra, India HDFC securities Full time

    As the Product Lead - KYC, Onboarding, and Ops Excellence, you will play a pivotal role in shaping and executing the product strategy for our KYC, onboarding, and operational excellence initiatives. You will be responsible for driving innovation, enhancing customer experiences, and ensuring operational efficiency within these critical areasProduct Strategy...

  • Product Lead

    1 week ago


    Mumbai, Maharashtra, India HDFC securities Full time

    As the Product Lead - KYC, Onboarding, and Ops Excellence, you will play a pivotal role in shaping and executing the product strategy for our KYC, onboarding, and operational excellence initiatives. You will be responsible for driving innovation, enhancing customer experiences, and ensuring operational efficiency within these critical areas Product Strategy...

  • Product Lead

    1 week ago


    Mumbai, Maharashtra, India HDFC Securities Full time

    As the Product Lead - KYC, Onboarding, and Ops Excellence, you will play a pivotal role in shaping and executing the product strategy for our KYC, onboarding, and operational excellence initiatives.You will be responsible for driving innovation, enhancing customer experiences, and ensuring operational efficiency within these critical areas Product Strategy...

  • Production Support

    1 week ago


    Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job Title - Production Support(Junior Role)Place of work - MumbaiBusiness Unit - Corporate FunctionFunction - Information TechnologyJob Purpose:IDFC First Bank is looking for Salesforce Production Support Analyst who likes complex challenges and is efficient problem solver.Roles & Responsibilities: Provides production user support for the Salesforce system...