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Desktop Support Technician L1 EG

3 months ago

India Excis Compliance ltd Full time
Job Description
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client's location or connecting via remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training on computer operation and management.
  • Completing job reports and ordering supplies.
Requirements
  • Proven work experience as Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Good written and verbal communication skills.
Location: Cairo Festival City
Salary: EGP 8'500 gross per month
Requirements
Customer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Vendor Management Information Technology Macintosh Deployment Windows Server Ticketing Systems Switches VPN LAN